Community transport dispatcher

Turn every ring into a scheduled trip for $0.40 a minute.

No build feeNo lock-in contractBuilt in 5 days

Get startedHear a real call
<1s
To answer after the first ring
0
Calls handled
97%
Of caller issues resolved
83%
Boost in customer satisfaction

Raise client satisfaction to another level

Our dispatcher will immediately pick up the phone at any hour so your clients never have to wait. We'll tailor the dispatch agent to your service so it responds exactly how you would, and resolves client queries just like your top staff.

Live at The Mayfair Emerald · Emerald, QLD

“Every call that pulled someone off the floor mid-service used to cost us. Having the AI handle the courtesy bus bookings has taken that pressure right off, and our team can stay focused on the guests in front of them.”

The Mayfair management teamThe Mayfair Emerald ↗
Out of 100 calls
98 handled by us2 transferred
98%of call volume handled
Time from call to dispatch
Before · by hand~12 min
Now~2m 52s
4xfaster from first ring to dispatch
Read the full case study

Know what happenedon every call

See how many calls came in, how many your dispatcher handled and the few it put through to your team. Trips confirmed, after-hours calls covered, staff hours saved and missed-call cost avoided, all compared with last week.

The VerticalAI portal home screen: a call flow chart showing 854 calls, 837 engaged and 828 handled, a key numbers panel, and this week's wait time, cancellations and CSAT score.

Answers your phone.Dispatches to your drivers.

  1. 01
    Client calls your number.Picked up in under a second, any hour, no hold music.
  2. 02
    The agent follows your SOPs.Asks the questions you would: name, pickup address, what they need, how urgent.
  3. 03
    Trip logged in your software.Details land straight in the system you already run. No re-typing.
  4. 04
    You dispatch as normal.Your drivers take the trip the way they do today.
  5. 05
    Client kept in the loop.The agent texts or calls back with who is coming and the ETA.
  6. 06
    Transcribed and analysed.All calls are transcribed, analysed, QA'd and tested.
How the voice agent works
Wireframe line drawing of a delivery van on a map with location pins, a headset beside a coffee mug, and a clipboard with a ticked checklist.

Hear a real call from our dispatcher

Recorded call · Dispatch0:00 / 0:00
Recording coming soon

Seamless integration

Works with the software you already run
  • TRIPS
  • Trapeze
  • Sandwai
  • Open Fleet
  • Spare
  • RouteGenie
We integrate with your existing systems so you don't have to learn another tool.
Our agent will connect to the phone number you already use.
No lock-in contract, so you only pay when it's answering your phone.
See all integrations

Book more trips. Pay less.

Same phone, same trips. Three ways to answer.

Office coordinator
Cost~$60k / yr + super
SetupRecruit, train, replace
Enters trip in your systemYes
Calls client back with ETASometimes
ContractEmployment
Answering service
Cost$800+ / mo retainer
Setup$500–2k, 2–4 weeks
Enters trip in your systemNo, takes a message
Calls client back with ETANo
Contract12 months
Dispatch agent
Cost$0.40 / min, nothing else
Setup$0, live in days
Enters trip in your systemYes, following your SOP
Calls client back with ETAEvery time
ContractNone. Cancel any time
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First 60 minutes on us
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No build fee • No lock-in contract • Built in 5 days

Get startedHear a call first
$0.40 / minute · $0 setup · no lock-in contract
$0.40/min · No build fee · No contract
Get started