Changelog

We list each change to the platform and to how calls sound here, newest first.

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Recent releases

  1. Platform plans

    Starter, Growth and Scale plans went live, and each includes call credit every month. A workspace now chooses a plan before its first number goes live.

    • FeatureStarter, Growth and Scale plans with monthly call credit included
    • FeatureA plan check before a workspace's first number goes live

  2. Call alerts in Slack

    A call alert can post to a Slack channel, and a call from one of your own team's numbers no longer sets an alert off.

    • FeatureCall alerts delivered to a Slack channel
    • ImprovementCalls from your team's own numbers skip call alerts

  3. Hold music and background rooms

    A caller waiting on a warm transfer hears hold music while the agent rings the person, and an agent can sit in one of ten background rooms.

    • FeatureHold music while a warm transfer rings the person
    • FeatureA library of ten background ambience rooms
    • ImprovementSilent calls hidden from the call list and skipped by post-call analysis

  4. A grading model for each agent

    Each agent can choose the model that grades its tests, from the models its workspace's residency allows.

    • FeatureA per-agent choice of grading model for tests

  5. Answering hours and caller blocking

    An agent can keep its own answering hours and speak a closed message in its own voice. Callers can be blocked by number for one agent or for the whole workspace.

    • FeatureAnswering hours with a closed message in the agent's voice
    • FeatureCaller blocking for one agent or the whole workspace

  6. Voicemail detection and call screening

    We wired voicemail detection, phone-menu hang-up and call screening into call handling.

    • FeatureVoicemail detection, phone-menu hang-up and call screening

  7. Warm transfer

    The agent checks with the person before it connects a caller, and takes a message when nobody picks up.

    • FeatureWarm transfer, with the person pressing 1 to take the call

  8. Try a call and shareable demo links

    Anyone can try a call with an agent without signing up.

    • FeatureA public Try a call agent with daily caps
    • FeatureDemo share links pinned to an agent version
    • InfrastructureDemo rate limits for each workspace

  9. One runtime across voice and text

    We split the runtime from the transports. Voice and text now share one runtime over Pipecat frames, so one agent runs on both.

    • InfrastructureTransport-agnostic agent runtime over Pipecat frames
    • FeatureEval harness for repeatable agent testing
    • ImprovementEval suite expanded to multi-turn calls

Updates by email

We send a short note when we ship something that changes call quality.

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