Voice AI workshop
Your team builds a real voice agent on one of your own call types, rings it, breaks it and fixes it, with the people who run our agents in production. The session takes half a day at your office, anywhere in Australia.
- On site, in your office
- Half a day
- People in the room
- 6 to 12
- Prerequisites
- None
- Sessions a month
- 3
The Vertical AI workshop was a turning point for us. By the day after the session, we were already realising significant velocity gains.
Tiiu TiisaarCEO, OPMSRead the case studyRun sheet
- 12:30
Arrive
Coffee, the room, and the brief for the afternoon.
- 1:00
Live calls to agents in production
We ring agents we run for real businesses, opening with the courtesy bus line at The Mayfair Emerald, where 98 calls in 100 are handled without a person. Your team hears where they fall over.
- 1:45
Choosing the call
The frontline leads name the call that costs the most time, such as an order status, a booking, a claims enquiry or an after-hours call nobody answers.
- 2:00
Build lab
The room writes the brief, sets the rules, gives the agent its tools and rings it, then fixes what broke and rings it again. Every call uses made-up customer data.
- 3:15
Break
A fifteen-minute break.
- 3:30
Break-it lab
Everyone has a go with accents, interruptions, out-of-scope questions and an upset caller. We show the engineering practices that handle these while the core experience holds.
- 4:15
Next steps
The team and the sponsor review the afternoon, list the fixes and sketch a pilot. We write it up as a one-page note with the metric to baseline.
- 5:00
Close
The agent stays running for 30 days, and your team keeps access to it.
Workshop outcomes
The team
Your team has heard real calls, built an agent on its own call type and watched it survive an upset caller.
The mental model
Everyone leaves knowing where voice AI holds, where it breaks, and which call to put it on first.
The note
We write the sponsor a one-page note on the day, with the fixes, a pilot outline and the metric to baseline.
The agent
It stays live for 30 days. Your team keeps access, and we check in at two weeks.
Workshop fee
Fee
The workshop costs A$7,500 for up to twelve people anywhere in Australia, travel included. It covers the preparation, the afternoon, 30 days of the agent staying live and the check-in at two weeks. The full fee comes off any pilot started within 60 days.
Guarantee
If the sponsor in the room does not think their team left more capable than they arrived, there is no fee. The sponsor decides at the end of the afternoon. We run three sessions a month.
Presenters
The agents your team rings at 1:00 are ones we built and operate for Australian businesses, and the people who built them run the room.
FounderBrian Foody
Brian founded Vertical AI, and he runs the room and the next-steps conversation with the sponsor.
Lead Engineer, Voice AI Solution SpecialistLuke Halley
Luke builds and operates the voice agents we run in production, and runs the build lab and the break-it lab.
Questions
Any team that takes calls at volume and is deciding whether to take voice AI seriously, such as member services, dispatch, bookings, claims, trades, clinics and councils. The people on the phones pick the scenario and the technical people keep the build.
No. Your team builds a real voice agent on one of your own call types, breaks it, and keeps it running afterwards.
A demo shows you someone else's agent working. Here your team builds one, rings it, breaks it and fixes it. The people running the day operate voice agents for Australian businesses, so the failures you hear in the room are the ones we have already met in production.
No. A team lead and a sponsor is enough to run the day. A developer or analyst in the room means the agent has an owner after we leave, and the session works best with both.
No. Every call in the room uses made-up customers. The agent runs on our platform for the day, nothing is installed on your systems, and recordings from the session stay with you.
Voice sits beside that stack. The session covers the layer that talks to a customer on the phone and hands the result to your CRM.
It runs on site anywhere in Australia. We are based in Perth and travel to Sydney, Melbourne, Brisbane and regional centres. All the room needs is a phone signal and a speaker.
The workshop costs A$7,500 for up to twelve people, anywhere in Australia, travel included. The full fee comes off any pilot started within 60 days. If the sponsor in the room does not think their team left more capable than they arrived, there is no fee.
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