Vertical AI vs AiDial: per-minute and per-unit AI receptionist pricing compared

AiDial and Vertical AI side by side

The table sets each vendor's published facts next to each other. Where a vendor publishes nothing, the cell says so.

AiDial pricing and Vertical AI pricing

AiDial's AI Receptionist plans are Core at A$149 a month for 60 calls, Scale at A$249 for 150 and Max at A$449 for 400. One call unit covers up to 10 connected minutes, and each further 10-minute block uses another. Voicemail, wrong numbers and very short connections count as a call, and unused calls do not roll over.

Each AiDial plan includes one SMS for each call unit: 60, 150 or 400 texts a month, read 29 October 2026. AiDial also sells outbound calling plans at A$199, A$299 and A$499 for the same call counts, and an AI chatbot at A$50 a month.

AiDial puts setup fees and any minimum subscription period in each customer's scope of work, so its pricing page shows neither. The page does not say whether the plan prices include GST.

Our plans are A$49 a month for 100 minutes, A$199 for 400 and A$499 for 1,000. Extra minutes cost A$0.40. You can build the agent yourself with no setup fee, or pay A$490 once for our Setup build, which is free on a 6-month managed plan.

Both price lists at the same call volume

Our price is lower than AiDial's published price at 60 and 150 calls a month, and AiDial Max is A$40 lower at 400. If AiDial's prices exclude GST, add 10 per cent, which takes Max to A$493.90, above our A$489.

The table converts calls to minutes at a 3-minute average call. That average is our assumption, and your own call log gives the real figure.

Where AiDial is the better choice

Buy AiDial if you want the AI processed in Australia and a price per call rather than per minute. Its pricing page lists the AI as hosted and processed in Australia on every plan. AiDial sells a Compliance Pack at A$100 a month, which adds 100 per cent Australian data residency, no overseas AI model calls, seven-year retention and PII redaction.

Buy AiDial if you run a clinic or salon on Cliniko, Halaxy, Phorest or Simple Salon, or a trade business on ServiceM8. AiDial names all five as integrations, and our list names none of them.

AiDial costs less on its published prices at 400 calls a month, A$449 against our A$489. Its compliance page describes archiving recordings and transcripts as built in, and its Compliance Pack lists seven-year retention.

Where Vertical AI is the better choice

Buy Vertical AI on price up to about 366 calls a month at 3 minutes a call. At 60 calls ours is A$81 against A$149 for AiDial Core, and at 150 calls A$189 against A$249.

Buy Vertical AI if you want to change the agent yourself. Every plan includes the agent editor, so you change greetings, answers and call flows when your business changes. AiDial includes one small knowledge update a billing cycle and quotes larger ones.

Buy Vertical AI if you want every price before you sign. Our setup fee is published: A$490, waived on a 6-month managed plan. AiDial sets setup fees and any minimum term in a scope of work.

Buy Vertical AI if your business runs on a system AiDial does not name, such as Salesforce, Pipedrive or Zendesk. Our Growth plan includes CRM connectors, and AiDial scopes and quotes integrations separately.

Where each vendor processes Australian call data

AiDial's pricing FAQ says it stores data in Australian data centres in Sydney, Melbourne and Canberra. The pages read name no cloud provider, speech vendor or model vendor.

Our call records and call servers sit in Sydney. Speech recognition, the voice and the AI model run in Australia by default, and call audio stays in Australia.

Nothing about a call leaves Australia unless you switch an agent to an overseas model or voice.

Questions to settle before you sign with AiDial

AiDial's own FAQ raises each point below. Get the answer in your scope of work.

• The setup fee and what it buys.
• Any minimum subscription period.
• Whether the plan prices include GST.
• Who holds the phone number when you leave. AiDial's FAQ says the number stays registered to AiDial or its provider unless you agree otherwise in writing.
• What a larger knowledge update costs, past the one small update a billing cycle.