Sub-processors
Our sub-processor list is available on request.
The list on request
Email privacy@verticalai.com.au with the subject line “Sub-processor list”. It names each provider, what it does, the data it handles and its region.
Customers get 30 days' notice by email before we add a sub-processor. A customer contract or DPA may set a longer notice period or an objection process.
Where your calls are processed
By default, call audio, speech recognition, the voice, the AI model, recordings and transcripts all stay in Australia. Nothing about a call leaves Australia unless you switch an agent to an overseas model or voice.
