AI agency in Australia for voice agents and custom AI
VerticalAI is a Perth AI agency and consulting team. We build the agents that answer your phones and the software your team works in, and we support both after launch.
Call 1800 570 693 to talk to the demo agent. Plans start at A$299 a month.
What we build
A voice agent is priced per agent and per minute. Custom AI and software is priced by the day, the build or the month.
- Voice agents
- From A$2,490 build · from A$699 a month care · A$0.40 a minute
- We build eight roles, from the front desk to dispatch, and test each one before it goes live.
- Voice agent roles
- Custom AI and software
- By the day, the build, the month
- We run workshops, build software and support it on a retainer, and every quote is fixed before the work starts.
- Custom work
Voice agents
Each role runs on the same platform, with a one-off build fee, a monthly care plan and a rate a minute.
How a voice agent build runs
Discovery call
We learn why people ring you and how your team handles each kind of call.
Build
We write the agent, connect your tools and set up your number. A Launch build is live in 5 days.
Testing
Synthetic callers put the agent through test calls, and you get a pass report before it goes live.
Care plan
A care plan from A$699 a month covers monitoring and changes after launch.
Custom AI and software
Every engagement is quoted at a fixed price before the work starts.
Workshop
A$4,500
- On site, on your team's live jobs
- AI wired into the systems you already use
- Everything built on the day stays with you
Sprint build
From A$7,500
- One scoped item: software, workflow or internal tool
- An agreed delivery date
- If it is late we work free until it ships
Major build
From A$30,000
- AI platform, integration, or a text agent in your core systems
- SSO, model routing, staff training, 50-staff licence
- 30 days of hypercare after go-live
Support retainer
From A$2,750
- A monthly optimisation pass and a priority queue at the standard level
- Partner level at A$5,500 a month: fortnightly sessions, same-day response
- Transition month waived on a 12-month term
Embedded partner
From A$10,000
- A standing team across several workflows
- Contains the work of every other service
Australian dollars.
AI opportunity audit
A one-week diagnostic: what manual work and missed calls cost your business, a dollar figure on each, and a ranked plan of what to build first. We credit the fee against any build that starts within 60 days.
Terms on every engagement
Payment
Workshops are paid upfront. Builds are paid half upfront and half on delivery, and the largest in thirds. Retainers are billed monthly, on 30 days notice.
Guarantee
Live and passing the agreed checklist on time, or we work free until it is. The clock pauses while we wait on you.
Ownership
Code, prompts, configuration and documentation are yours at handover, on your own infrastructure and accounts.
No discounts
If a quote is above budget we cut scope until it fits, then requote the smaller build fixed.
AI agency costs, scope and location
Our custom work is priced on this page and fixed before it starts. A workshop is A$4,500 a day, a sprint build starts at A$7,500, a major build starts at A$30,000 and a support retainer starts at A$2,750 a month. The AI opportunity audit is A$1,490. Better Automations publishes A$3,000 to A$15,000 for most of its builds (betterautomations.com.au, read 18 October 2026), so a small automation can cost less there.
We build voice agents that answer your business line and custom AI inside the systems your team uses. Two of our builds are a quoting agent that reads material specs and a private AI platform inside a client's own Azure tenant.
A voice agent has a one-off build fee from A$2,490, a care plan from A$699 a month and a rate a minute, while custom AI and software is priced by the day, the build or the month.
VerticalAI is a Perth company with an office at 45 St Georges Terrace, Perth WA 6000. We build for businesses across Australia, and workshops run on site with your team.
Tiiu TiisaarCEO, OPMS
Read the OPMS case studyThe Vertical AI workshop was a turning point for us. By the day after the session, we were already realising significant velocity gains. Since then, the impact has spread well beyond engineering: QA, support, and even management have all reshaped the way they work.
Get started
Tell us what your callers ring about, and we build and test the agent for you.