An AI support desk for calls, chats and texts
An agent that resolves tickets on voice, chat and text from your knowledge base and your account tools, and escalates the ones a person genuinely has to take.
Call 1800 570 693 to talk to the demo agent. Plans start at A$299 a month.
What the agent does on a call
Knowledge base answers
It answers from your knowledge base, refreshed on a schedule you set.
Account lookup
It reads the account before it answers a question about it.
Every channel
The same agent answers on voice, website chat and text.
Escalation
It hands the ticket to a person with the full history.
Steps the platform enforces
Each step stays locked until the one before it has run, and a failed step unlocks nothing.
Verifying the caller
On a bank line, a balance, recent transactions and moving money are each unavailable until this passes.
Recording the complaint
On one live agent, ending the call on an abusive caller is locked until the complaint is logged.
Businesses it suits
48 of 237
business types we scored are a fit for this role
Strongest in
- Telco, utilities and energy
- Retail and e-commerce
- Transport and logistics
- Manufacturing and industrial
For example
- Regional ISPs
- IT support and MSPs
- Strata managers
- Online stores
- Freight companies
- Security monitoring centres
Other voice agent roles
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