Vertical AI vs Sophiie: two Australian AI receptionists compared

Sophiie and Vertical AI side by side

The table puts each vendor's own published facts next to each other. Where a vendor publishes nothing, the cell says so.

Sophiie pricing and Vertical AI pricing

Sophiie does not publish a price. The sophiie.ai home page carries a demo form and no plan table, read 27 September 2026.

Hey Jodie's comparison page reports Sophiie at A$300 a month plus a A$400 to A$800 setup fee. It attributes that figure to 2025 reporting by binaryelements.com, and Sophiie has not confirmed it.

Our plans are A$299 a month for 500 minutes, A$599 for 1,000 and A$999 for 2,000, all with GST included. Extra minutes are A$0.40. You can set the agent up yourself on a plan with no setup fee, or pay A$2,490 once for our Launch build, which goes live in 5 days.

Where Sophiie is the better choice

Buy Sophiie if you run a trade business on ServiceM8 or Simpro and want the call to end with a job card, a quote or an invoice. Sophiie lists 18 trades on its home page, from electricians to concreters, and names Xero and QuickBooks for invoicing.

Our integrations list names none of those four systems, and our agent does not send quotes or invoices. Sophiie also publishes a customer base we cannot match: 1,600+ businesses and 750,000+ calls, with a 4.8 Google rating.

Where Vertical AI is the better choice

Buy Vertical AI if you want the price before the sales call, or your business runs on a CRM or helpdesk rather than trade software. Our integrations list names 30 systems, including Salesforce, HubSpot, Zendesk and Google Calendar.

You can ring the demo agent on 1800 570 693 before you speak to anyone. It answers live, so you hear the voice and the pauses your callers would hear.

Where the call data sits matters for health, legal and finance callers. Our call servers and call records run in Sydney, and the AI model runs in Sydney by default.

Where each vendor keeps Australian call data

Sophiie's privacy policy, dated 27 June 2025, names no storage country and no cloud provider. It says Sophiie will not disclose personal information outside Australia without consent, a legal requirement, or a provider bound by protections similar to the Australian Privacy Principles.

Our /security page lists each part of a call and where it runs. Call records, call servers and the default AI model are in Sydney. Speech recognition and the voice run overseas by default, and the phone carrier, Telnyx, is a United States company.

Questions to put to either vendor

Each question has an answer the vendor either gives you or does not. Put the same list to both.

• What does the plan cost a month, and how many minutes or calls does it include?
• What does a minute or a call cost past the allowance?
• Is there a setup fee, and what does it buy?
• Which country stores the recordings and transcripts, and which country runs the AI model?
• Can I ring a live demo agent before I book a sales call?
• Which of my systems does the agent write to during the call?