Agent editor
Where you change what the agent says and does, then publish it to a live number.
- Sections, not a flowchart
- The AI editor
- A draft from your website
- Drafts, versions, rollback
Trusted by ero, OPMS and The Mayfair EmeraldThe AI voice agent platform for Australian businesses
Voice agents that answer your business line, look up your systems and book the caller in. Simulated callers test each change before it goes live.
Call 1800 570 693 to talk to the demo agent. Plans start at A$299 a month.
Platform features
Everything an agent needs
Testing and evals
Synthetic callers that run your scenarios against the agent and score what it did.
- Caller personas
- Scored by a judge
- Per-call quality metrics
- On a schedule
Transcripts and recordings
The record of every call: the audio, the transcript and a summary.
- Recordings and transcripts
- Searchable
- How long it is kept
- Redacted before it is stored
Phil GeorgeFounder, Ero
Case studiesVertical AI completely transformed our customer service operations. Their intelligent voice agents handle complex inquiries with remarkable accuracy and warmth, freeing our team to focus on higher-value work.
More of the platform
Questions
Most do not when they are told at the start. The agent can say it is an AI in its first line, and you choose whether it does. 79% of Australians say being told when AI is used is essential when it makes decisions about them (OAIC, 2026).
Every capital, on a local number with the city's area code. The agents run in Sydney, so the build is the same wherever your callers are. We are based in Perth.
Yes, by default. The agent runs on servers in Sydney, and speech recognition, the voice, the AI model, recordings and transcripts all stay in Australia.
Yes. Agents speak with Australian voices and understand Australian English.
Our plans start at A$299 a month with 500 minutes included, and extra minutes are A$0.40. A number and hosting come with every plan. If you want us to set the agent up, a build starts at A$2,490.
You write what the agent says in the agent editor, connect your calendar or CRM, and run simulated calls before you publish it to a live number. If you would rather not build it yourself, our Launch build puts one agent live in 5 days for A$2,490.
Check where the provider processes and stores calls, and what a minute costs once the included minutes run out. Ask whether it hands callers to your team with notes attached, and whether you can test it first. Ours run in Sydney, cost A$0.40 a minute after the plan's 500, and run simulated calls before each change goes live.
It depends on the calls you get. Sophiie, Hey Jodie, AiDial and Valory each beat us on some jobs, and our comparison guides name which ones. Our guide to AI receptionists in Australia scores 11 vendors on 6 published measures, price included, read 19 October 2026.
Yes. It transfers the call with what the caller already said attached, so your team does not start again. When nobody is free it takes a message.
Yes. It looks up your systems while the caller waits and writes the outcome back.
Yes, at any hour, on the number you already advertise.
Get started
Tell us what your callers ring about, and we build and test the agent for you.