Australian numbers, transfers and after-hours routing
Numbers, transfers, concurrent calls and routing outside opening hours.
Telephony
Numbers, or forward your own
A local number comes with every plan and 1300 numbers are available. Or forward the number your customers already dial.
Concurrent calls
Concurrency scales with the plan, so a busy hour does not put the second caller on hold.
Transfer to a human
A warm transfer tells your staff member who is calling and why before it connects them. A blind transfer puts the caller straight through.
Messages by text
The agent takes the message and texts it to you.
After hours and overflow
It picks up when the office is closed, and when the desk is too busy to answer.
Plans
Spec
- Numbers
- Australian local or 1300
- Concurrent calls
- 2 to 12, by plan
- Transfers
- Warm or blind
- Answering hours
- Set per agent
- Recording
- On by default
- Hosted in
- Sydney
| Telephony | Starter | Growth | Scale |
|---|---|---|---|
| AU phone numbers included, 1300 available | 1 | 3 | 5 |
| Concurrent calls | 2 | 6 | 12 |
| Transfer to a human, warm or blind | |||
| Take a message + SMS it to you | |||
| SMS follow-ups to callers: links, forms, confirmations | |||
| Keypad + phone-menu navigation (DTMF) | |||
| After-hours + overflow routing | |||
| Keep your number: forward it to ours |
More features
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