Feature

Transcripts and recordings

The record of every call: the audio, the transcript and a summary.

Included from
Starter
Hosted in
Sydney
01

Recordings and transcripts

Every call carries a written summary of the request and the outcome.

02

Searchable

Find the call by what was said in it.

03

How long it is kept

Thirty days, ninety, or a window you set. Anything older is deleted.

04

Redacted before it is stored

The agent strips card numbers, dates of birth and the fields you nominate on the way in. Zero data retention turns storage off entirely.

05

In Sydney

Inference and hosting are Australian. The recording of an Australian caller does not leave the country to be transcribed.

Plans

Data, compliance and supportStarterGrowthScale
Transcripts, recordings, call summaries, analyticsYesYesYes
Recording + transcript retention30 days90 daysYou choose
Australian data residency: Sydney inference + hostingYesYesYes
PII redaction + content guardrailsYesYesYes
Zero data retention modeNoNoYes

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September 2026

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