Turn-taking and failover built for real phone lines
How the agent sounds on a phone line, and what it does when a caller talks over it.
Voice quality
It waits its turn
It waits for your caller to finish. A cough, an “mm” or a pause mid-sentence does not make it cut in. Talk over it and it stops, the way a person would.
Speakerphones
On a speakerphone an agent can hear its own voice come back down the line and think the caller is talking, then interrupt itself. This one knows its own words and ignores them, while a real interruption still gets through.
Speech recognition in Australia
Your callers' speech is recognised in Australia by default, and so is the voice that answers them.
No dead air
If something upstream slows down mid-call, a backup takes over inside the same sentence. Your caller hears a short pause. They do not hear silence, and the call does not drop.
Ready before they speak
Everything the agent needs is connected while the greeting is still playing, so the first thing your caller says gets an answer straight away rather than after a wait.
Says your words right
Tell it how your suburb, your product and your surname are said, and what to listen out for, so it does not mangle the words that matter to your business.
Plans
Spec
- Interruptions
- Handled both ways
- Speakerphones
- Ignores its own echo
- Speech recognition
- Sydney option
- Voices
- Australian and global, plus a backup
- If a vendor stumbles
- A backup takes over mid-call
- Hosted in
- Sydney
| Voice quality | Starter | Growth | Scale |
|---|---|---|---|
| Australian + global voices | |||
| Turn-taking + interruption tuning | |||
| Echo + background noise suppression | |||
| No-dead-air failover: backup model + backup voice | |||
| Custom pronunciations, vocabulary, speech rate | |||
| Background ambience + typing sounds during lookups | |||
| Cloned voice, yours or your team's | A$49/ | A$49/ |
More features
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Tell us what your callers ring about, and we build and test the agent for you.