Helpdesk integration
Zendesk
Connect your voice agent to Zendesk
Your AI voice agent opens a Zendesk ticket from the call with a full transcript, looks up existing tickets for the caller, and escalates when it needs a human.
On the call
What your agent does with Zendesk
Create tickets from calls
Every call that needs follow-up becomes a Zendesk ticket with the caller's details, a summary, and the transcript attached.
Look up ticket status
When a caller asks 'where's my ticket at?', the agent finds it in Zendesk and answers from the live status.
Update and escalate
The agent can add a comment, change priority, or escalate a ticket so the right team picks it up.
Route by issue
Tickets are tagged and routed by what the caller actually needs, so they land in the correct queue.
Setup
Connect Zendesk in minutes
One-click connection
Connect in one click. Composio brokers the OAuth grant, so there's no API key to paste and no developer to wait on.
Connect Zendesk in one click
Open Connections, choose the app, and approve the OAuth screen. The grant lives inside Composio, your tokens never touch the agent.
Pick the actions the agent can use
Choose exactly which actions the agent may call, look-ups only, or full read/write. Start with the recommended set and widen it whenever you like.
Test it, then go live
Run the connected agent in the browser tester to watch it call the live app, then publish. Voice and text agents share the same connection.
FAQ
Common questions
Yes, Zendesk is a managed connector. Approve the OAuth screen once and the agent can work with tickets.
Yes, if you want it to. The agent can add the call summary and full transcript to the ticket it creates.
Yes. You choose exactly which actions the agent may use: read-only look-ups, or full create and update.
Connect Zendesk to your voice agent
$20 free credits, no card required. Test it on a real Australian number.
