AI phone agents for logistics
The agent reads delivery status from your transport system, books pickups and moves missed deliveries to a new window. Drivers ring the same line to check in.
Call 1800 570 693 to talk to the demo agent. Plans start at A$299 a month, GST included.
Calls the agent handles
Delivery tracking
Takes the tracking or consignment number and reads the current status and ETA from your transport system.
Pickup bookings
Takes the pickup address, the goods and the time window, and creates the booking in your dispatch system.
Driver check-in
Logs a driver's arrival at a depot or drop, and passes exceptions such as a refused delivery to your team.
Redelivery
Moves a missed delivery to a new day and window, then texts the customer the confirmation.
Connected systems
CartonCloud, Shippit and other transport systems with an API connect through a custom API tool, which comes with the Scale plan or with a build.
Data and compliance
Each part of a call
- Call data at rest
- Sydney
- AI inference
- Sydney
- Voice servers
- Sydney
- Speech engines
- Sydney option
- Phone carrier
- Overseas company
Sector rules
Consignment details, recordings and transcripts are stored in Sydney. The agent reads and writes your transport system through its API, and each connection allows only the actions you choose.
Questions
Yes, if your transport management system has an API. CartonCloud and Shippit both publish one, and the agent uses it through a custom API tool, which comes with the Scale plan or with a build.
That is up to the instructions you give it. A common setup has the agent ask the caller to read the number again, then take their contact details for your team if the second search also fails.
Every plan includes echo and background noise suppression, and you can add depot names and product codes to the agent's vocabulary. Test it with simulated callers on a bad line before you publish.
Yes. One agent can take both kinds of call and ask the caller which they need, or you can run two agents on two numbers in the same workspace.
Other industries
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Tell us what your callers ring about, and we build and test the agent for you.