AI phone agents for debt collection

The agent takes inbound calls about overdue accounts, texts a payment link, records payment arrangements and transfers hardship cases to your hardship team.

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Call 1800 570 693 to talk to the demo agent. Plans start at A$299 a month, GST included.

NWNoah Walsh0491 570 156 · Today 4:10 pm · 3m 27s

Arrangement

1:15 / 3:27

TranscriptMetricsDetails

Crestline Collections. This call is recorded. How can I help?

Reception agent · 0:00

I got a letter about an overdue bill.

Caller · 0:05

Can I confirm your name and date of birth first?

Reception agent · 0:10

Noah Walsh, the 3rd of June, 1988.

Caller · 0:15

Thanks, Noah. The balance is A$480, and it was due on the 2nd.

Reception agent · 0:20

I can't pay it all at once.

Caller · 0:25

We can set up instalments. Would A$60 a fortnight work for you?

Reception agent · 0:30

Yes, that works.

Caller · 0:35

Done. I've texted you the plan and a link for the first payment.

Reception agent · 0:40

Summary

Instalments of A$60 a fortnight agreed. Plan and payment link sent by text.

Actions taken

Find the account Record an arrangement Send a text

Stored in

Sydney

Calls the agent handles

Balance enquiries
Checks who is calling, reads the amount owing from your collections system and explains the options you offer.
Payments
Texts a secure payment link from your gateway, so the caller pays without reading a card number aloud.
Hardship referrals
Listens for the signs of hardship you define and transfers those callers to your hardship team, briefing them first.
Payment arrangements
Offers the instalment plans you allow and records the arrangement in your collections system.

Connected systems

Collections systems with an API connect through a custom API tool, which comes with the Scale plan or with a build.

Data and compliance

Each part of a call

Call data at rest: Sydney
AI inference: Sydney
Voice servers: Sydney
Speech engines: Sydney option
Phone carrier: Overseas company

Sector rules

Collection calls in Australia follow the ACCC and ASIC debt collection guideline. You set the scripts, the hours and the hardship steps, and every call is recorded and transcribed for your compliance team to review.

Questions

Compliance depends on the scripts and hand-offs you set, and the platform gives you the controls for them. The agent follows the steps you give it, every call is recorded and transcribed, and simulated test calls check the hardship path before you publish.

It follows the hardship path you set. It acknowledges the situation, offers the arrangements you allow, and transfers the caller to your hardship team when they meet your criteria. It does not agree to terms outside the ones you give it.

Yes. You set answering hours for each day. Outside them the agent plays your closed message in its own voice, or the call is forwarded to another number.

Recordings, transcripts and call details are stored in Sydney, and only members of your workspace can open them. You can limit a member to the agents they work on, and our data processing agreement covers how we handle the data.