Industry
AI phone agents for healthcare
Handle patient scheduling, prescription refills, and front-desk calls without adding staff. Built for Australian healthcare with My Health Record and PBS compliance in mind.
01 · Scheduling
Patient Scheduling
Book, reschedule, and confirm appointments via phone. The agent checks availability in real time and sends confirmations.
02 · Triage
After-Hours Triage
Answer calls outside clinic hours. Detect emergencies and route to 000. Capture non-urgent messages for morning follow-up.
03 · Refills
Prescription Refills
Take refill requests, verify patient identity, and forward to the dispensing pharmacy via API.
04 · Reminders
Appointment Confirmations
When a patient calls to check an upcoming visit, the agent confirms the time, location, and any preparation instructions.
Compliance
Built for Australian healthcare
Built for Australian healthcare requirements. All data stored in Sydney (AWS ap-southeast-2). Compatible with My Health Record integration via API tool calls.
- Sydney data residency
- Custom DPA
- APP-aligned
- My Health Record-ready
Pricing
What this costs
From A$0.25/min, pay-as-you-go. Add a card for $20 in free credit. No seat fees, no annual minimums.
See full pricingFAQ
Common questions
VerticalAI stores all data in Sydney on Australian infrastructure. For healthcare clients, we offer custom DPA terms and can work with your compliance team on specific requirements.
Yes. The agent can connect to any system with a REST API: Best Practice, Medical Director, Cliniko, or your custom PMS.
After hours, the agent detects emergency keywords (chest pain, breathing difficulty, severe bleeding) and immediately advises the caller to dial 000. It never provides medical advice.
Put voice AI on your phones this week
Build a healthcare agent, test it, publish it on a real Australian number. Add a card for $20 free credit.