AI phone agents for healthcare
The agent answers your practice line, books and moves appointments in your diary, and tells a caller with an emergency to hang up and ring 000.
Call 1800 570 693 to talk to the demo agent. Plans start at A$299 a month, GST included.
Calls the agent handles
Appointment booking
Books, moves and cancels appointments against the live diary, then texts the patient the time and the address.
After-hours calls
Answers when the clinic is closed, takes a message for the morning and transfers urgent calls to your on-call number.
Repeat prescriptions
Takes the patient's details and the medication they need, then passes the request to your staff to action.
Visit questions
Confirms an upcoming appointment and reads out preparation steps, parking and fees from your knowledge base.
Connected systems
Cliniko and other practice systems with an API connect through a custom API tool, which comes with the Scale plan or with a build.
Data and compliance
Each part of a call
- Call data at rest
- Sydney
- AI inference
- Sydney
- Voice servers
- Sydney
- Speech engines
- Sydney option
- Phone carrier
- Overseas company
Sector rules
Health information in Australia falls under the Privacy Act 1988 and the Australian Privacy Principles. Recordings and transcripts are stored in Sydney, personal details can be redacted from transcripts, and our data processing agreement sets out how we handle both.
Questions
HIPAA is a United States law and does not apply to Australian practices. Health information here is covered by the Privacy Act 1988 and the Australian Privacy Principles. Recordings and transcripts are stored in Sydney, and our data processing agreement sets out how we handle them.
Yes, if the system has an API. Cliniko publishes one, and the agent books into it through a custom API tool, which comes with the Scale plan or with a build. A practice that runs on Google Calendar or Calendly connects it in one click.
You list the emergencies in the agent's instructions, such as chest pain or trouble breathing. When a caller describes one, the agent tells them to hang up and ring 000, and it can transfer the call to your on-call number. The instructions also tell it not to give medical advice, and simulated test calls check both before you publish.
Other industries
Get started
Tell us what your callers ring about, and we build and test the agent for you.