AI phone agents for home services

The agent answers while you are on a job, books work into your calendar or job system, and transfers real emergencies to whoever is on call.

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Call 1800 570 693 to talk to the demo agent. Plans start at A$299 a month, GST included.

JMJack Moore0491 570 157 · Today 9:48 pm · 2m 12s

Job booked

0:48 / 2:12

TranscriptMetricsDetails

Northside Plumbing, how can I help?

Reception agent · 0:00

My hot water system is leaking all over the laundry.

Caller · 0:05

Is the water still running, or have you turned the mains off?

Reception agent · 0:10

I've turned it off.

Caller · 0:15

Good. What's the address?

Reception agent · 0:20

14 Wattle Street, Kedron.

Caller · 0:25

I've booked Dave for 7:30 tomorrow morning and texted you his details.

Reception agent · 0:30

Summary

Leaking hot water system, mains off. Booked for 7:30 am tomorrow with Dave.

Actions taken

Create a job Send a text

Stored in

Sydney

Calls the agent handles

Job booking
Takes the address, the problem and a preferred time, and creates the job in your calendar or job management system.
After-hours calls
Answers at any hour, books routine work for the next day and transfers urgent calls to your on-call number.
Quote follow-ups
Tells a caller where their quote is up to and books the job when they want to go ahead.
Booking changes
Moves or confirms a visit and records access details, such as a gate code or a dog in the yard.

Connected systems

ServiceM8, Tradify and other job systems with an API connect through a custom API tool, which comes with the Scale plan or with a build.

Data and compliance

Each part of a call

Call data at rest: Sydney
AI inference: Sydney
Voice servers: Sydney
Speech engines: Sydney option
Phone carrier: Overseas company

Sector rules

Job details, recordings and transcripts are stored in Sydney. Every call is recorded and transcribed, so a disputed booking can be checked against what the caller said.

Questions

Yes, where the system has an API. The agent creates and reads jobs through a custom API tool, which comes with the Scale plan or with a build.

A Launch build goes live in 5 days from the kickoff call. We build the agent against your job system, run the test calls, then put it on an Australian number or on your own number forwarded to it.

You list those emergencies in the agent's instructions. When a caller describes one, the agent tells them what to do first, such as ringing 000 or the gas emergency line, then transfers the call to whoever is on call before it tries to book anything.

Yes, if your prices are fixed or come from a table. Put the price list in the agent's knowledge base, or connect your pricing system, and the agent quotes from it.