AI phone agents for retail
The agent reads order status from your store, starts returns and answers product questions from your catalogue. When the team is busy, it takes the overflow.
Call 1800 570 693 to talk to the demo agent. Plans start at A$299 a month, GST included.
Calls the agent handles
Order status
Takes the order number and reads the tracking status from Shopify or your store's own system.
Returns and exchanges
Checks the order, records the reason and starts the return, then texts the caller what happens next.
Product questions
Answers questions on sizes, stock and compatibility from your catalogue and knowledge base.
Store information
Gives opening hours, locations and directions, and takes overflow calls when the shop floor is busy.
Connected systems
WooCommerce and other stores with an API connect through a custom API tool, which comes with the Scale plan or with a build.
Data and compliance
Each part of a call
- Call data at rest
- Sydney
- AI inference
- Sydney
- Voice servers
- Sydney
- Speech engines
- Sydney option
- Phone carrier
- Overseas company
Sector rules
Order details, recordings and transcripts are stored in Sydney. Shopify connects from the integrations directory with an API key, and other stores connect through their API.
Questions
Yes. Connect Shopify with an API key in Connections, and the agent looks up orders and customers during the call.
It can start a refund through your platform's API if you allow it, or log the request for your team to approve. You choose which when you set up the agent's tools.
That is up to the instructions you give it. A common setup has the agent ask for the number again, then take the caller's name and email for your team if it still finds nothing.
It transfers the call to the number you set, warm or blind. On a warm transfer it briefs the person who picks up before it connects the caller.
Other industries
Get started
Tell us what your callers ring about, and we build and test the agent for you.