Helpdesk integration
Intercom
Connect your voice agent to Intercom
Your AI voice agent logs the call as an Intercom conversation, finds the caller's contact record, and hands urgent issues to your team with full context.
On the call
What your agent does with Intercom
Log calls as conversations
The agent writes the call into Intercom as a conversation on the right contact, so phone and chat history sit together.
Find the contact
It matches the caller to an Intercom contact and works from their history rather than starting fresh.
Hand off to the team
When a person is needed, the agent assigns or escalates the conversation with the call summary attached.
Capture new contacts
Unknown callers become Intercom contacts with the details the agent gathers on the call.
Setup
Connect Intercom in minutes
One-click connection
Connect in one click. Composio brokers the OAuth grant, so there's no API key to paste and no developer to wait on.
Connect Intercom in one click
Open Connections, choose the app, and approve the OAuth screen. The grant lives inside Composio, your tokens never touch the agent.
Pick the actions the agent can use
Choose exactly which actions the agent may call, look-ups only, or full read/write. Start with the recommended set and widen it whenever you like.
Test it, then go live
Run the connected agent in the browser tester to watch it call the live app, then publish. Voice and text agents share the same connection.
FAQ
Common questions
Yes, Intercom is a managed connector. Approve the OAuth screen once and you're connected.
Yes. The agent logs calls onto the contact's Intercom record, so the team sees voice and chat in one place.
Inside Composio. The agent only receives a non-secret reference to the connected account.
Connect Intercom to your voice agent
$20 free credits, no card required. Test it on a real Australian number.
