Freshdesk for your voice agent

Freshdesk is customer support software with ticketing and automation tools. It helps teams streamline helpdesk operations for faster, better customer support.

Get startedAll integrations

Call 1800 570 693 to talk to the demo agent. Plans start at A$49 a month.

The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Available
Plan
Every plan, from Starter at A$49 a month
How it connects
With an API key. You create a key in Freshdesk and paste it on a secure page in Connected apps.
What it reads
84 actions, such as export Contacts, get Account and get Agent.
What it changes
99 actions, such as add Note to Ticket, add Ticket User Access and add Watcher to Ticket.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 184. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

Freshdesk actions

Reads 84

  • Export Contacts
  • Get Account
  • Get Agent
  • Get Agent Availability
  • Search Agents Autocomplete
  • Get Business Hours
  • Get Canned Response Folder
  • Get Canned Response Folders
  • Get Companies
  • Get Company
  • Get Company Fields
  • Get Contact
  • Get Contact Fields
  • Get Contacts
  • Get Discussion Category
  • View Discussion Topic
  • Get Email Mailbox
  • Get Folder Responses
  • Get Imported Contacts
  • Get Job
  • List All Scenario Automations
  • Filter Tickets
  • Get Tickets
  • Get Ticket Time Entries
60 more
  • Get Ticket User Access
  • Get Translated Solution Category
  • List Admin Groups
  • List All Agents in a Group
  • List All Sections for a Ticket Field
  • List All Skills
  • List All Ticket Conversations
  • List Automation Rules
  • List All Forum Categories
  • List All Topics in a Forum
  • List Email Mailboxes
  • List All Email Configs
  • List Forums in Category
  • List Groups
  • List Monitored Topics
  • List Participated Topics
  • List All Products
  • List All Roles
  • List Satisfaction Ratings
  • List All SLA Policies
  • List Solution Articles
  • List Solution Categories
  • List Solution Folders
  • List Translated Category Folders
  • List Solution Subfolders
  • List a Specific Section Details
  • List All Surveys
  • List All Ticket Fields
  • List Ticket Forms
  • List Ticket Satisfaction Ratings
  • List Ticket Watchers
  • List Time Entries
  • List Topic Comments (Paginated)
  • List Translated Solution Articles
  • List Translated Subfolders
  • Search Agents
  • Search Companies
  • Search Companies Autocomplete
  • Search Contacts
  • Search Contacts Autocomplete
  • Search Solution Articles
  • View a Canned Response
  • View Automation Rule
  • View a Business Hour
  • View a Company Field
  • View a Contact Field
  • View Email Mailbox Settings
  • View Email Config
  • View Group
  • View Automatic BCC Emails
  • View Product
  • View a Role
  • View Helpdesk Settings
  • View a Skill
  • View Solution Category
  • View Solution Folder
  • View Solution Article
  • View Ticket
  • View a Ticket Field
  • View a Ticket Form's Field

Changes 67

  • Add Note to Ticket
  • Add Ticket User Access
  • Add Watcher to Ticket
  • Bulk Unwatch Tickets
  • Bulk Update Tickets
  • Create Admin Group
  • Create Admin Ticket Field
  • Create Admin Ticket Field Section
  • Create Multiple Agents
  • Create Automation Rule
  • Create Canned Response
  • Bulk Create Canned Responses
  • Create Canned Response Folder
  • Create Company
  • Create Contact
  • Create Contact Field
  • Create Discussion Category
  • Create Discussion Forum Topic
  • Create Discussion Topic Comment
  • Create Email Mailbox
  • Create Forum
  • Create SLA Policy
  • Create Solution Article
  • Create Solution Category
43 more
  • Create Ticket
  • Create Ticket Form
  • Create Ticket via Outbound Email
  • Create Ticket Time Entry
  • Create Translated Solution Article
  • Create Translated Solution Category
  • Create Translated Solution Folder
  • Currently Authenticated Agent
  • Import Contact
  • Merge Tickets
  • Update Group Agents
  • Reply to Forward Ticket
  • Reply to Ticket
  • Toggle Timer
  • Update Admin Group
  • Update Admin Ticket Field
  • Update Admin Ticket Field Section
  • Update Agent
  • Update Agent Availability
  • Update Automation Rule
  • Update Canned Response
  • Update Canned Response Folder
  • Update Company
  • Update Contact
  • Update Contact Field
  • Make Agent
  • Update Conversation
  • Update Discussion Category
  • Update Discussion Comment
  • Update Discussion Forum
  • Update Discussion Topic
  • Update Email Settings
  • Update Automatic BCC Emails
  • Update SLA Policy
  • Update Solution Category
  • Update Solution Folder
  • Update Solution Article
  • Update Ticket
  • Bulk Add Watcher to Tickets
  • Update Ticket Form
  • Update Ticket Summary
  • Update Ticket User Access
  • Update Time Entry

Deletes 32

  • Cancel Contact Import
  • Delete Admin Group
  • Delete Agent
  • Delete Automation Rule
  • Delete Company
  • Delete Company Field
  • Delete Contact
  • Delete Contact Field
  • Delete Conversation
  • Delete Discussion Category
  • Delete Discussion Comment
  • Delete Discussion Forum
  • Unmonitor Forum
  • Unmonitor Topic
  • Delete Discussion Topic
  • Delete Email Mailbox
  • Delete Group
  • Delete Multiple Tickets
  • Delete Section
  • Delete Skill
  • Delete Solution Article
  • Delete Solution Category
  • Delete Solution Folder
  • Delete Ticket
8 more
  • Delete Ticket Field
  • Delete Ticket Form
  • Delete Ticket Form Field
  • Delete Ticket Summary
  • Delete Ticket User Access
  • Delete Time Entry
  • Hard Delete Contact
  • Remove Watcher from Ticket

Freshdesk setup

  1. Pasting a Freshdesk API key

    Create an API key in Freshdesk, choose Freshdesk in Connected apps and paste the key on the secure page.

  2. Choosing the actions

    Choose which of the 184 actions the agent may use. Start with lookups and add the ones that change Freshdesk when you're ready.

  3. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

Get started

Tell us what your callers ring about, and we build and test the agent for you.

Get startedSee it answer a call