Zoho Desk for your voice agent

Zoho Desk is a context-aware helpdesk platform that helps support teams track, manage, and resolve customer tickets. It streamlines workflows and gives you actionable insights into every customer interaction.

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Call 1800 570 693 to talk to the demo agent. Plans start at A$49 a month.

The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Available
Plan
Every plan, from Starter at A$49 a month
How it connects
One click. You sign in to Zoho Desk from Connected apps and approve access. There's no API key to paste.
What it reads
29 actions, such as download Ticket Attachment, get Account and get Agent.
What it changes
7 actions, such as create Contact, create Ticket and update Account.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 36. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

Zoho Desk actions

Reads 29

  • Download Ticket Attachment
  • Get Account
  • Get Agent
  • Get Agents Count
  • Get Contact
  • Get Contacts By IDs
  • Get Department
  • Get Department Logo
  • Get Departments Count
  • Get Ticket
  • Get Ticket Latest Thread
  • Get Ticket Resolution
  • Get Ticket Thread
  • List Agents
  • List Contact Accounts
  • List Contacts
  • List Contact Tickets
  • List Departments
  • List Organizations
  • List Roles
  • List Roles By IDs
  • List Teams in Department
  • List Ticket Comments
  • List Ticket Conversations
5 more
  • List Ticket History
  • List Tickets
  • List Ticket Threads
  • List Views
  • Search

Changes 7

  • Create Contact
  • Create Ticket
  • Update Account
  • Update Many Tasks
  • Update Ticket
  • Upload Department Logo
  • Upload Ticket Attachment

Zoho Desk setup

  1. Signing in to Zoho Desk

    Choose Zoho Desk in Connected apps and approve its consent screen. Your tokens stay with our connection broker and never reach the agent.

  2. Choosing the actions

    Choose which of the 36 actions the agent may use. Start with lookups and add the ones that change Zoho Desk when you're ready.

  3. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

Get started

Tell us what your callers ring about, and we build and test the agent for you.

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