Wati for your voice agent
Wati is a WhatsApp Business API platform that automates marketing, sales, and customer support. It helps businesses engage customers, send notifications, and manage conversations at scale.
Call 1800 570 693 to talk to the demo agent. Plans start at A$49 a month.
Integration record
- Status
- Available
- Plan
- Every plan, from Starter at A$49 a month
- How it connects
- With an API key. You create a key in Wati and paste it on a secure page in Connected apps.
- What it reads
- 1 actions, such as get Teams.
- What it changes
- 4 actions, such as add Contact, send Session Message and update chat status.
- What starts an action
- The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
- Custom work
- You choose each action from its list of 5. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
- Checked
- Action list checked 14 November 2026. We haven't tested each action.
Wati actions
Reads 1
- Get Teams
Changes 4
- Add Contact
- Send Session Message
- Update chat status
- Update Contact Attributes
Wati setup
Pasting a Wati API key
Create an API key in Wati, choose Wati in Connected apps and paste the key on the secure page.
Choosing the actions
Choose which of the 5 actions the agent may use. Start with lookups and add the ones that change Wati when you're ready.
Testing, then publishing
Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.
More integrations
Get started
Tell us what your callers ring about, and we build and test the agent for you.