FuseDesk for your voice agent

FuseDesk is a customer support platform for managing cases, email conversations, contacts, departments, representatives, chats, and webhooks. It helps support teams keep customer conversations organized so issues get routed, tracked, and resolved faster.

Get startedAll integrations

Call 1800 570 693 to talk to the demo agent. Plans start at A$49 a month.

The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Available
Plan
Every plan, from Starter at A$49 a month
How it connects
With an API key. You create a key in FuseDesk and paste it on a secure page in Connected apps.
What it reads
14 actions, such as get Case, get Chat and get Contact.
What it changes
13 actions, such as add Case Note, bulk Merge Cases and bulk Update Cases.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 27. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

FuseDesk actions

Reads 14

  • Get Case
  • Get Chat
  • Get Contact
  • Get Department
  • Get Email
  • Get Rep
  • List Case Tags
  • List Chats
  • List Departments
  • List Reps
  • List Webhooks
  • Search Cases
  • Search Contacts
  • Search Emails

Changes 13

  • Add Case Note
  • Bulk Merge Cases
  • Bulk Update Cases
  • Change Case Tag
  • Close Chat
  • Create Case
  • Create Case Tag
  • Create Contact
  • Reply To Case
  • Snooze Case
  • Update Case
  • Update Chat
  • Update Contact

FuseDesk setup

  1. Pasting a FuseDesk API key

    Create an API key in FuseDesk, choose FuseDesk in Connected apps and paste the key on the secure page.

  2. Choosing the actions

    Choose which of the 27 actions the agent may use. Start with lookups and add the ones that change FuseDesk when you're ready.

  3. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

Get started

Tell us what your callers ring about, and we build and test the agent for you.

Get startedSee it answer a call