Gorgias for your voice agent

Gorgias is a helpdesk and live chat platform built for e-commerce brands. It helps automate support, manage orders, and unify customer communication across channels.

Get startedAll integrations

Call 1800 570 693 to talk to the demo agent. Plans start at A$49 a month.

The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Available
Plan
Every plan, from Starter at A$49 a month
How it connects
One click. You sign in to Gorgias from Connected apps and approve access. There's no API key to paste.
What it reads
25 actions, such as get Account, get Customer and get Event.
What it changes
26 actions, such as add Ticket Tags, create Account Setting and create Customer.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 51. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

Gorgias actions

Reads 25

  • Get Account
  • Get Customer
  • Get Event
  • Get Macro
  • Get Rule
  • Get Team
  • Get Ticket
  • Get Ticket Message
  • List Account Settings
  • List Customer Field Values
  • List Customers
  • List Events
  • List Integrations
  • List Macros
  • List Messages
  • List Rules
  • List Tags
  • List Teams
  • List Ticket Field Values
  • List Tickets
  • List Ticket Tags
  • List Users
  • List View Items
  • List Views
1 more
  • Query Reporting Statistics

Changes 19

  • Add Ticket Tags
  • Create Account Setting
  • Create Customer
  • Create Macro
  • Create Rule
  • Create Tag
  • Create Team
  • Create Ticket
  • Create View
  • Merge Customers
  • Send Ticket Message
  • Set Customer Data
  • Set Ticket Tags
  • Update Account Setting
  • Update Customer
  • Update Macro
  • Update Tag
  • Update Team
  • Update Ticket

Deletes 7

  • Delete Customer
  • Delete Customer Field Value
  • Delete Customers
  • Delete Team
  • Delete Ticket
  • Delete Ticket Field Value
  • Remove Ticket Tags

Gorgias setup

  1. Signing in to Gorgias

    Choose Gorgias in Connected apps and approve its consent screen. Your tokens stay with our connection broker and never reach the agent.

  2. Choosing the actions

    Choose which of the 51 actions the agent may use. Start with lookups and add the ones that change Gorgias when you're ready.

  3. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

Get started

Tell us what your callers ring about, and we build and test the agent for you.

Get startedSee it answer a call