HelpSpot for your voice agent

HelpSpot is a customer support platform for managing help desk requests, staff workflows, time tracking, and reports. It helps support teams organize customer issues, reuse saved responses, and keep service work visible.

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The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Available
Plan
Every plan, from Starter at A$49 a month
How it connects
With an API key. You create a key in HelpSpot and paste it on a secure page in Connected apps.
What it reads
6 actions, such as get Current User, get Request and list Filters.
What it changes
4 actions, such as create Request, run Filter and set Request Subscription.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 10. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

HelpSpot actions

Reads 6

  • Get Current User
  • Get Request
  • List Filters
  • List Saved Responses
  • List Support Options
  • Search Requests

Changes 4

  • Create Request
  • Run Filter
  • Set Request Subscription
  • Update Request

HelpSpot setup

  1. Pasting a HelpSpot API key

    Create an API key in HelpSpot, choose HelpSpot in Connected apps and paste the key on the secure page.

  2. Choosing the actions

    Choose which of the 10 actions the agent may use. Start with lookups and add the ones that change HelpSpot when you're ready.

  3. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

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