Helpwise for your voice agent

Helpwise is a unified customer service platform for managing all your business emails, chats, and SMS in one place. It helps teams collaborate on customer conversations more efficiently and never miss important messages.

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The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Available
Plan
Every plan, from Starter at A$49 a month
How it connects
With an API key. You create a key in Helpwise and paste it on a secure page in Connected apps.
What it reads
18 actions, such as get Attachment, get Conversation Attachments and get Helpwise Contact.
What it changes
19 actions, such as create attachment, add note to conversation and create Helpwise Team.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 37. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

Helpwise actions

Reads 18

  • Get Attachment
  • Get Conversation Attachments
  • Get Helpwise Contact
  • Get Conversation
  • Get Conversations
  • Get Helpwise Custom Field
  • Get Helpwise Mailbox
  • Get Helpwise Mailboxes
  • Get Conversation Note
  • Get Conversation Notes
  • Get Helpwise Tag
  • Get Helpwise Team
  • Get Helpwise Teams
  • Get Helpwise WhatsApp Templates
  • Get Helpwise Users
  • Get Helpwise Webhook
  • Get Helpwise Webhooks
  • Search Helpwise Contacts

Changes 9

  • Create attachment
  • Add note to conversation
  • Create Helpwise Team
  • Create Helpwise Webhook
  • Update Helpwise Contact
  • Update Mailbox
  • Update Helpwise Message
  • Update Helpwise Tag
  • Update Helpwise Template

Deletes 10

  • Delete Contact
  • Delete Helpwise Conversation
  • Delete Mailbox
  • Delete Helpwise Message
  • Delete Helpwise Note
  • Delete Email Signature
  • Delete Tag
  • Delete Team
  • Delete Template
  • Delete Helpwise Webhook

Helpwise setup

  1. Pasting a Helpwise API key

    Create an API key in Helpwise, choose Helpwise in Connected apps and paste the key on the secure page.

  2. Choosing the actions

    Choose which of the 37 actions the agent may use. Start with lookups and add the ones that change Helpwise when you're ready.

  3. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

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