Helpdesk for your voice agent

HelpDesk is a ticketing platform that organizes and manages customer support inquiries. It helps teams streamline their support workflows and respond to customers efficiently.

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Call 1800 570 693 to talk to the demo agent. Plans start at A$49 a month.

The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Available
Plan
Every plan, from Starter at A$49 a month
How it connects
With an API key. You create a key in Helpdesk and paste it on a secure page in Connected apps.
What it reads
14 actions, such as list Agents, list Canned Responses and list Custom Fields.
What it changes
Nothing: its actions only read.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 14. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

Helpdesk actions

Reads 14

  • List Agents
  • List Canned Responses
  • List Custom Fields
  • List Email Domains
  • List Licenses
  • List Reply Addresses
  • List Rules
  • List Subscriptions
  • List Teams
  • List Tickets
  • List Trusted Emails
  • List Views
  • List Webhooks
  • View Agent

Helpdesk setup

  1. Pasting a Helpdesk API key

    Create an API key in Helpdesk, choose Helpdesk in Connected apps and paste the key on the secure page.

  2. Choosing the actions

    Choose which of the 14 actions the agent may use. Start with lookups and add the ones that change Helpdesk when you're ready.

  3. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

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Tell us what your callers ring about, and we build and test the agent for you.

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