Gleap for your voice agent

Gleap is an all-in-one customer feedback tool for apps and websites. It helps you understand user pain points and improve software through direct, actionable insights.

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The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Available
Plan
Every plan, from Starter at A$49 a month
How it connects
With an API key. You create a key in Gleap and paste it on a secure page in Connected apps.
What it reads
81 actions, such as export sessions, export Statistics Lists and get a Checklist.
What it changes
98 actions, such as clone Engagement, create a Collection and create AI Content.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 179. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

Gleap actions

Reads 81

  • Export sessions
  • Export Statistics Lists
  • Get a Checklist
  • Get a Collection
  • Get AI content
  • Get all articles
  • Get all chat messages
  • Get All Collections
  • Get All Invitations for a Project
  • Get all sessions
  • Get All Teams
  • Get All Tickets
  • Get All Users for a Project
  • Get a ticket
  • Get current user
  • Get engagement activities count
  • Get engagement banner
  • Get Engagement Banners
  • Get engagement chat message
  • Get Engagement Checklists
  • Get Engagement Cobrowse
  • Get engagement cobrowse by ID
  • Get engagement email
  • Get Engagement Emails
57 more
  • Get engagement modal
  • Get Engagement Modals
  • Get Engagement News
  • Get engagement news article
  • Get a Product Tour
  • Get Engagement Product Tours
  • Get engagement push notification
  • Get Engagement Push Notifications
  • Get Engagements Activities
  • Get engagement recipients
  • Get engagement statistics
  • Get Engagement Survey
  • Get Engagement Surveys
  • Get Survey Responses
  • Get Engagement Survey Response Samples
  • Summarize Survey Responses
  • Get Engagement Tooltip by ID
  • Get Engagement Tooltips
  • Get engagement WhatsApp message
  • Get Help Center Sources
  • Get Invitations
  • Get message template
  • Get Message Templates
  • Get notification ticket
  • Get project
  • Get Projects
  • Get archived bugs
  • Get Projects Help Center Collections
  • Get project sessions
  • Get Projects Tickets
  • Get project users
  • Get a session
  • Get session activities
  • Get session Chargebee info
  • Get Session Checklists
  • Get session events by ID
  • Get session LemonSqueezy info
  • Get Session Shopify Info
  • Get Shared Help Center Answer
  • Get email client bounce statistics
  • Get Email Client Usage Statistics
  • Get email overview statistics
  • Get statistics facts
  • Get Statistics Heatmap
  • Get Statistics Lists
  • Get Statistics Raw Data
  • Get Tickets By Session Query
  • Get Tickets Export
  • Get Tickets Export Fields
  • Search Tickets by Term
  • Get Tickets Count
  • Get current user's permissions
  • Get users unified inbox
  • Get users unified inbox ticket
  • Search for sessions
  • Search messages
  • Search sessions by index

Changes 69

  • Clone Engagement
  • Create a Collection
  • Create AI Content
  • Create a new chat message
  • Create a new session
  • Create a new team
  • Create a new ticket
  • Create Engagement Banner
  • Create Engagement Checklist
  • Create Engagement Cobrowse
  • Create Engagement Email
  • Create Engagement Modal
  • Create Engagement Product Tour
  • Create Engagement Push Notification
  • Create Engagement Tooltip
  • Create feedback item
  • Create Help Center Redirect
  • Create Message Template
  • Create new conversation with session
  • Create QA Snippet
  • Create Tracker Ticket
  • Generate ticket draft reply
  • Generate tracker ticket data
  • Identify or update user
45 more
  • Import session
  • Import sessions from Intercom
  • Indicate user typing
  • Indicate user viewing
  • Link a Ticket
  • Mark Survey Responses as Read
  • Merge tickets
  • Post a comment on a bug
  • Create Engagement News Article
  • Create Engagement Survey
  • Create WhatsApp Engagement Message
  • Reassign all tickets to user
  • Resubscribe a Session
  • Send Engagement Email Preview
  • Send ticket transcript
  • Snooze a Ticket
  • Suggest FAQ from message
  • Toggle Collection Publish Status
  • Track events
  • Unarchive a Ticket
  • Unlink a Ticket
  • Update AI Content by Content ID
  • Update a team
  • Update a ticket
  • Update a User for a Project
  • Update Chat Message
  • Update a Checklist
  • Update Engagement Banner
  • Update Engagement Cobrowse
  • Update Engagement Email
  • Update Engagement Modal
  • Update Engagement News
  • Update Engagement Product Tour
  • Update Engagement Push Notification
  • Update Engagement Survey
  • Update Engagement Tooltips
  • Update Engagement WhatsApp Message
  • Update Helpcenter Collection
  • Update help center redirect
  • Update message template
  • Update project
  • Update QA Answer
  • Update a session
  • Update user
  • Vote for ticket

Deletes 29

  • Archive All Tickets
  • Archive a Ticket
  • Delete AI Content
  • Delete AI Content Batch
  • Delete a User from a Project
  • Delete Bugs
  • Delete Engagement Banner
  • Delete Engagement Chat Message
  • Delete Engagement Checklist
  • Delete Engagement Cobrowse
  • Delete Engagement Email
  • Delete Engagement Modal
  • Delete Engagement News
  • Delete Engagement Product Tour
  • Delete Engagement Push Notification
  • Delete Engagement Surveys
  • Delete Engagement Tooltips
  • Delete Engagement WhatsApp Message
  • Delete Help Center Collection
  • Delete Help Center Redirect
  • Delete Message
  • Delete Message Template
  • Delete Old AI Content Batches
  • Delete QA Answer
5 more
  • Delete project session
  • Delete session
  • Delete Team
  • Delete Ticket
  • Unsubscribe sessions

Gleap setup

  1. Pasting a Gleap API key

    Create an API key in Gleap, choose Gleap in Connected apps and paste the key on the secure page.

  2. Choosing the actions

    Choose which of the 179 actions the agent may use. Start with lookups and add the ones that change Gleap when you're ready.

  3. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

Get started

Tell us what your callers ring about, and we build and test the agent for you.

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