Help Scout for your voice agent

Help Scout is customer support software for shared inboxes, help centers, and customer management. It helps support teams resolve customer conversations faster with clear context and simple workflows.

Get startedAll integrations

Call 1800 570 693 to talk to the demo agent. Plans start at A$49 a month.

The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Needs setup
Plan
Every plan, from Starter at A$49 a month
How it connects
With your own Help Scout app. You register an app in Help Scout's developer settings, paste its client ID and secret in Connected apps, then sign in.
What it reads
69 actions, such as download Attachment, get Attachment Data and get Busy Times Report.
What it changes
60 actions, such as create Chat Handle, create Chat Thread and create Conversation.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 129. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

Help Scout actions

Reads 69

  • Download Attachment
  • Get Attachment Data
  • Get Busy Times Report
  • Get Chat Report
  • Get Company Customers Helped Report
  • Get Company Drilldown Report
  • Get Company Report
  • Get Conversation
  • Get Conversations Drilldown Report
  • Get Conversations Field Drilldown Report
  • Get Conversations Report
  • Get Customer
  • Get Customer Address
  • Get Docs Report
  • Get Email Report
  • Get First Response Time Report
  • Get Happiness Ratings Report
  • Get Happiness Report
  • Get Inbox
  • Get New Conversations Drilldown Report
  • Get New Conversations Report
  • Get Organization
  • Get Organization Conversations
  • Get Organization Customers
45 more
  • Get Organization Property
  • Get Phone Report
  • Get Productivity Report
  • Get Received Messages Report
  • Get Replies Sent Report
  • Get Resolution Time Report
  • Get Resolved Report
  • Get Resource Owner
  • Get Routing Configuration
  • Get Saved Reply
  • Get Tag
  • Get User
  • Get User Chat Report
  • Get User Conversation History
  • Get User Customers Helped Report
  • Get User Drilldown Report
  • Get User Happiness Report
  • Get User Ratings Report
  • Get User Replies Report
  • Get User Report
  • Get User Resolutions Report
  • Get User Status
  • Get Volume by Channel Report
  • Get Webhook
  • List Chat Handles
  • List Conversations
  • List Customer Emails
  • List Customer Phones
  • List Customer Properties
  • List Customers
  • List Customer Websites
  • List Inbox Custom Fields
  • List Inboxes
  • List Inbox Folders
  • List Organizations
  • List Organizations Properties
  • List Saved Replies
  • List Social Profiles
  • List Tags
  • List Teams
  • List Threads
  • List Users
  • List Users Status
  • List Webhooks
  • List Workflows

Changes 44

  • Create Chat Handle
  • Create Chat Thread
  • Create Conversation
  • Create Customer
  • Create Customer Address
  • Create customer email
  • Create Customer Phone
  • Create Customer Property
  • Create Customer Thread
  • Create Customer Website
  • Create Note on Conversation
  • Create Organization
  • Create Organization Property
  • Create Phone Thread
  • Create Reply Thread
  • Create saved reply
  • Create Social Profile
  • Create Webhook
  • Overwrite Customer
  • Publish Thread Schedule
  • Run Manual Workflow
  • Set Organization Property Value
  • Set User Status
  • Update Chat Handle
20 more
  • Update Conversation
  • Update Conversation Tags
  • Update Conversation Thread Schedule
  • Update Customer
  • Update Customer Address
  • Update customer email
  • Update Customer Phone
  • Update Customer Properties
  • Update Customer Social Profile
  • Update Customer Website
  • Update Custom Fields
  • Update Mailbox Routing Configuration
  • Update Organization
  • Update Organization Property
  • Update Organization Property Industry
  • Update saved reply
  • Update Conversation Snooze
  • Update Thread
  • Update Webhook
  • Update Workflow Status

Deletes 16

  • Delete Chat Handle
  • Delete Conversation
  • Delete customer
  • Delete Customer Address
  • Delete Customer Email
  • Delete Customer Phone
  • Delete Customer Property
  • Delete Customer Website
  • Delete Organization
  • Delete Organization Property Customer Tier
  • Delete Saved Reply
  • Delete Snooze
  • Delete Social Profile
  • Delete Thread Schedule
  • Delete Webhook
  • Remove Organization Property Value

Help Scout setup

  1. Registering your Help Scout app

    Create an app in Help Scout's developer settings and copy its client ID and secret. Connected apps shows the redirect address to give it.

  2. Signing in to Help Scout

    Paste the client ID and secret in Connected apps, then sign in and approve access.

  3. Choosing the actions

    Choose which of the 129 actions the agent may use. Start with lookups and add the ones that change Help Scout when you're ready.

  4. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

Get started

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