Kommunicate for your voice agent

Kommunicate is a customer support platform for managing conversations, users, messages, and agent assignments. It helps teams unify human and AI support workflows to resolve customer issues faster.

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The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Available
Plan
Every plan, from Starter at A$49 a month
How it connects
With an API key. You create a key in Kommunicate and paste it on a secure page in Connected apps.
What it reads
1 actions, such as get User Details.
What it changes
5 actions, such as change Conversation Assignee, change Conversation Status and create Conversation.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 6. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

Kommunicate actions

Reads 1

  • Get User Details

Changes 5

  • Change Conversation Assignee
  • Change Conversation Status
  • Create Conversation
  • Send Message
  • Update User Details

Kommunicate setup

  1. Pasting a Kommunicate API key

    Create an API key in Kommunicate, choose Kommunicate in Connected apps and paste the key on the secure page.

  2. Choosing the actions

    Choose which of the 6 actions the agent may use. Start with lookups and add the ones that change Kommunicate when you're ready.

  3. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

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