AI phone agents for travel and hospitality

The agent takes bookings, changes and cancellations in your property system, and answers guests overnight when the front desk is unstaffed.

Get started Book a call

Call 1800 570 693 to talk to the demo agent. Plans start at A$299 a month, GST included.

LRLuca Romano0491 570 159 · Today 11:52 pm · 2m 44s

Booked

0:59 / 2:44

TranscriptMetricsDetails

Harbour View Hotel, how can I help?

Reception agent · 0:00

Do you have a king room for two nights from Friday?

Caller · 0:05

I have a king harbour room at A$289 a night. Shall I book it?

Reception agent · 0:10

Yes, please. Could we check in early?

Caller · 0:15

It's booked, Luca, with early check-in from noon if the room is ready.

Reception agent · 0:20

Perfect, thanks.

Caller · 0:25

I've texted you the confirmation. Enjoy the harbour.

Reception agent · 0:30

Summary

King harbour room, Friday and Saturday nights. Confirmation HV 40217 sent by text.

Actions taken

Check availability Make a booking Send a text

Stored in

Sydney

Calls the agent handles

Reservations
Checks availability, takes new bookings and changes or cancels existing ones in your property management system.
Guest requests
Logs maintenance problems, room service orders and concierge questions, and passes urgent ones to the staff on duty.
Early check-in and late check-out
Records the request and offers the late check-out options and prices you set.
Functions and events
Answers questions on function spaces, catering and dates, then passes the enquiry to your events team.

Connected systems

Property management systems with an API connect through a custom API tool, which comes with the Scale plan or with a build.

Data and compliance

Each part of a call

Call data at rest: Sydney
AI inference: Sydney
Voice servers: Sydney
Speech engines: Sydney option
Phone carrier: Overseas company

Sector rules

Guest details, recordings and transcripts are stored in Sydney. The agent works in your property management system through its API, with only the actions you allow.

Questions

Yes. Run one agent per property, each on its own number, from one workspace. Or run one agent across several numbers and have it ask which property the caller wants.

It can do both once it is connected to your property management system. It checks availability, takes new bookings, and changes or cancels existing ones during the call.

You set what happens for each kind of problem. A maintenance fault goes to your on-call team, and the agent takes the room number and the details before it transfers the call.

English is the default, and each agent speaks one language. For calls in Mandarin or Japanese, set up an agent in that language on its own number.