Ably for your voice agent

Ably is a real-time messaging platform for live chat and data sync in modern apps. It offers global scale and rock-solid reliability for seamless, instant experiences.

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The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Available
Plan
Every plan, from Starter at A$49 a month
How it connects
With an API key. You create a key in Ably and paste it on a secure page in Connected apps.
What it reads
12 actions, such as get Channel Details, get Channel History and get Channel Presence.
What it changes
13 actions, such as query Batch Presence, query Batch Presence History and patch Push Device Registration.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 25. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

Ably actions

Reads 12

  • Get Channel Details
  • Get Channel History
  • Get Channel Presence
  • Get Message Versions
  • Get Channel Presence History
  • Get Push Device Registration
  • Get Ably Service Time
  • Get Application Stats
  • List Channels
  • List Push Channels
  • List Push Channel Subscriptions
  • List Registered Push Devices

Changes 12

  • Query Batch Presence
  • Query Batch Presence History
  • Patch Push Device Registration
  • Batch Publish Messages
  • Publish Message to Channel
  • Publish Push Notification
  • Batch Publish Push Notifications
  • Register Push Device
  • Request Access Token
  • Unregister All Push Devices
  • Unregister Push Device
  • Update Push Device Registration

Deletes 1

  • Delete Channel Subscription

Ably setup

  1. Pasting a Ably API key

    Create an API key in Ably, choose Ably in Connected apps and paste the key on the secure page.

  2. Choosing the actions

    Choose which of the 25 actions the agent may use. Start with lookups and add the ones that change Ably when you're ready.

  3. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

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