Canny for your voice agent
Canny is a platform for managing customer feedback and feature requests. It helps teams prioritize product decisions based on real user insights.
Call 1800 570 693 to talk to the demo agent. Plans start at A$49 a month.
Integration record
- Status
- Available
- Plan
- Every plan, from Starter at A$49 a month
- How it connects
- With an API key. You create a key in Canny and paste it on a secure page in Connected apps.
- What it reads
- 12 actions, such as list Boards, list Categories and list Comments.
- What it changes
- 13 actions, such as add Post Tag, change Post Status and create Changelog Entry.
- What starts an action
- The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
- Custom work
- You choose each action from its list of 25. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
- Checked
- Action list checked 14 November 2026. We haven't tested each action.
Canny actions
Reads 12
- List Boards
- List Categories
- List Comments
- List Companies
- List Opportunities
- List Posts
- List Tags
- List Users
- List Votes
- Retrieve Board
- Retrieve Tag
- Retrieve User
Changes 9
- Add Post Tag
- Change Post Status
- Create Changelog Entry
- Create Comment
- Create or Update User
- Create Post
- Create Tag
- Create Vote
- Update Post
Deletes 4
- Delete Comment
- Delete Post
- Delete User
- Delete Vote
Canny setup
Pasting a Canny API key
Create an API key in Canny, choose Canny in Connected apps and paste the key on the secure page.
Choosing the actions
Choose which of the 25 actions the agent may use. Start with lookups and add the ones that change Canny when you're ready.
Testing, then publishing
Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.
More integrations
Get started
Tell us what your callers ring about, and we build and test the agent for you.