Dynatrace for your voice agent

Dynatrace is an observability platform for monitoring applications, infrastructure, and user experience. It helps teams detect issues, understand system health, and automate operations.

Get startedAll integrations

Call 1800 570 693 to talk to the demo agent. Plans start at A$49 a month.

The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Needs setup
Plan
Every plan, from Starter at A$49 a month
How it connects
With your own Dynatrace app. You register an app in Dynatrace's developer settings, paste its client ID and secret in Connected apps, then sign in.
What it reads
86 actions, such as autocomplete Grail Query, download Document Content and export Workflow.
What it changes
73 actions, such as acquire Lock, add Direct Share Recipients and add Settings Object Accessor Permissions.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 159. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

Dynatrace actions

Reads 86

  • Autocomplete Grail Query
  • Download Document Content
  • Export Workflow
  • Export Workflow History Record as JSON
  • Export Workflow Template
  • Get Action Execution
  • Get Action Execution Log
  • Get Business Calendar
  • Get Business Calendar History Record
  • Get Direct Share
  • Get Document
  • Get Document Metadata
  • Get Entity
  • Get Entity Type
  • Get Environment Share
  • Get Event
  • Get Event Property
  • Get Event Type
  • Get Execution
  • Get Execution Log
  • Get Holiday Calendar
  • Get Metric Descriptor
  • Get Problem
  • Get Problem Comment
62 more
  • Get Scheduling Rule
  • Get Scheduling Rule History Record
  • Get Schema Definition
  • Get Settings Object
  • Get Settings Object Accessor Permissions
  • Get Settings Object Permissions
  • Get Snapshot Metadata
  • Get Task Execution
  • Get Task Execution Input
  • Get Task Execution Log
  • Get Task Execution Result
  • Get Transitions
  • Get Webhook Handler
  • Get Workflow
  • Inspect Workflow History Record
  • Get Workflow Task
  • List All Event Logs
  • List Business Calendar History Records
  • List Business Calendars
  • List Direct Share Recipients
  • List Direct Shares
  • List Documents
  • List Effective Settings Values
  • List Entities
  • List Entity Types
  • List Environment Share Claimers
  • List Environment Shares
  • List Event Properties
  • List Events
  • List Event Types
  • List Execution Actions
  • List Executions
  • List Holiday Calendar Countries
  • List Labels
  • List Metric Descriptors
  • List Problem Comments
  • List Problems
  • List Schedule Timezones
  • List Scheduling Rule History Records
  • List Scheduling Rules
  • List Schema Definitions
  • List Settings History
  • List Settings Objects
  • List Snapshots
  • List Task Executions
  • List Trashed Documents
  • List Trashed Workflows
  • List Webhook Handlers
  • List Workflow Actions
  • List Workflow History Records
  • List Workflows
  • List Workflow Tasks
  • Parse Grail Query
  • Poll Grail Query
  • Query Metric Data Points
  • Resolve Effective Permissions
  • Validate Settings Container
  • Validate Settings Object Delete
  • Validate Settings Object Update
  • Validate Settings Object Upsert
  • Validate Settings Property
  • Verify Grail Query

Changes 52

  • Acquire Lock
  • Add Direct Share Recipients
  • Add Settings Object Accessor Permissions
  • Claim Environment Share
  • Close Problem
  • Create Business Calendar
  • Create Direct Share
  • Create Document
  • Create Environment Share
  • Create Problem Comment
  • Create Scheduling Rule
  • Create Workflow
  • Duplicate Business Calendar
  • Duplicate Scheduling Rule
  • Duplicate Workflow
  • Execute Grail Query
  • Generate Schema Default Value
  • Ingest Event
  • Ingest Metric Data Points
  • Inspect Lock
  • Inspect Trashed Document
  • Patch Business Calendar
  • Patch Scheduling Rule
  • Patch Workflow
28 more
  • Pause Execution
  • Release Lock
  • Reorder Settings Objects
  • Reset Workflow Throttles
  • Restore Business Calendar History Record
  • Restore Scheduling Rule History Record
  • Restore Snapshot
  • Restore Trashed Document
  • Restore Trashed Workflow
  • Restore Workflow History Record
  • Resume Execution
  • Run Workflow
  • Set Document Favorite
  • Set Document Visibility
  • Summarize Settings Value
  • Transfer Document Owner
  • Transfer Settings Object Ownership
  • Update Business Calendar
  • Update Document
  • Update Document Content
  • Update Problem Comment
  • Update Scheduling Rule
  • Update Settings Object
  • Update Settings Object Accessor Permissions
  • Update Workflow
  • Upsert Custom Device
  • Upsert Settings Object
  • Upsert Webhook Handler

Deletes 21

  • Bulk Delete Document
  • Cancel Execution
  • Cancel Grail Query
  • Cancel Task Execution
  • Delete Business Calendar
  • Delete Direct Share
  • Delete Document
  • Delete Environment Share
  • Delete Metric
  • Delete Metrics
  • Delete Problem Comment
  • Delete Scheduling Rule
  • Delete Settings Object
  • Delete Settings Object Accessor Permissions
  • Delete Snapshot
  • Delete Trashed Document
  • Delete Trashed Workflow
  • Delete Webhook Handler
  • Permanently Delete Workflow
  • Remove Direct Share Recipients
  • Trash Workflow

Dynatrace setup

  1. Registering your Dynatrace app

    Create an app in Dynatrace's developer settings and copy its client ID and secret. Connected apps shows the redirect address to give it.

  2. Signing in to Dynatrace

    Paste the client ID and secret in Connected apps, then sign in and approve access.

  3. Choosing the actions

    Choose which of the 159 actions the agent may use. Start with lookups and add the ones that change Dynatrace when you're ready.

  4. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

Get started

Tell us what your callers ring about, and we build and test the agent for you.

Get startedSee it answer a call