LiveChat for your voice agent

LiveChat is a customer messaging platform for managing support conversations, agents, groups, and bots. It helps teams deliver faster, more organized customer support across live chat.

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Call 1800 570 693 to talk to the demo agent. Plans start at A$49 a month.

The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Needs setup
Plan
Every plan, from Starter at A$49 a month
How it connects
With your own LiveChat app. You register an app in LiveChat's developer settings, paste its client ID and secret in Connected apps, then sign in.
What it reads
37 actions, such as check Product Limits for Plan, get Agent and get Bot.
What it changes
74 actions, such as accept Greeting, approve Agent and create Agent.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 111. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

LiveChat actions

Reads 37

  • Check Product Limits for Plan
  • Get Agent
  • Get Bot
  • Get Customer
  • Get Customer Chat
  • Get Customer Configuration
  • Get Customer Form
  • Get Customer Localization
  • Get Dynamic Customer Configuration
  • Get Greeting
  • Get Group
  • Get License Webhooks State
  • Get Predicted Agent
  • Get Product Source
  • Get URL Preview
  • List Agents
  • List All Bots
  • List All Private Canned Responses
  • List Auto Accesses
  • List Bots
  • List Bot Templates
  • List Canned Responses
  • List Channels
  • List Customer Bans
13 more
  • List Customer Chats
  • List Customer Chat Threads
  • List Customer Group Properties
  • List Customer Group Statuses
  • List Customer License Properties
  • List Greetings
  • List Group Properties
  • List Groups
  • List License Properties
  • List Property Definitions
  • List Tags
  • List Webhook Names
  • List Webhooks

Changes 56

  • Accept Greeting
  • Approve Agent
  • Create Agent
  • Create Auto Access
  • Create Bot
  • Create Bot Template
  • Create Bot Template Across Installations
  • Create Canned Response
  • Create Greeting
  • Create Group
  • Create Privileged Agent
  • Create Tag
  • Enable License Webhooks
  • Evaluate Goals
  • Issue Bot Token
  • Mark Events as Seen
  • Publish Property
  • Reactivate Email
  • Register Property
  • Register Webhook
  • Request Agent Unsuspension
  • Request Email Verification
  • Request Welcome Message
  • Reset Bot Secret
32 more
  • Reset Bot Template And Installed Bot Secrets
  • Reset Bot Template Secret
  • Resume Chat
  • Send Event
  • Send File Event
  • Send Greeting Button Clicked
  • Send Rich Message Postback
  • Send Sneak Peek
  • Set Customer Session Fields
  • Start Chat
  • Suspend Agent
  • Unban Customer
  • Unregister Property
  • Unregister Webhook
  • Unsuspend Agent
  • Update Agent
  • Update Auto Access
  • Update Bot
  • Update Bot Template
  • Update Canned Response
  • Update Chat Properties
  • Update Company Details
  • Update Customer
  • Update Event Properties
  • Update Greeting
  • Update Group
  • Update Group Properties
  • Update Installed Bots From Template
  • Update License Properties
  • Update Tag
  • Update Thread Properties
  • Upload File

Deletes 18

  • Cancel Greeting
  • Deactivate Chat
  • Delete Agent
  • Delete Auto Access
  • Delete Bot
  • Delete Bot Template
  • Delete Bot Template And Installed Bots
  • Delete Canned Response
  • Delete Chat Properties
  • Delete Event
  • Delete Event Properties
  • Delete Greeting
  • Delete Group
  • Delete Group Properties
  • Delete License Properties
  • Delete Tag
  • Delete Thread Properties
  • Disable License Webhooks

LiveChat setup

  1. Registering your LiveChat app

    Create an app in LiveChat's developer settings and copy its client ID and secret. Connected apps shows the redirect address to give it.

  2. Signing in to LiveChat

    Paste the client ID and secret in Connected apps, then sign in and approve access.

  3. Choosing the actions

    Choose which of the 111 actions the agent may use. Start with lookups and add the ones that change LiveChat when you're ready.

  4. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

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