Modem for your voice agent

Modem is a customer intelligence platform that turns conversations into structured topics, people, and company insights. Use it to analyze feedback patterns and automate customer workflows faster.

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Call 1800 570 693 to talk to the demo agent. Plans start at A$49 a month.

The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Available
Plan
Every plan, from Starter at A$49 a month
How it connects
With an API key. You create a key in Modem and paste it on a secure page in Connected apps.
What it reads
19 actions, such as get Channel, get Company and get Company Activity.
What it changes
11 actions, such as add People to Company, create Companies and create People.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 30. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

Modem actions

Reads 19

  • Get Channel
  • Get Company
  • Get Company Activity
  • Get Company History
  • Get Company Identities
  • Get Current Organization
  • Get Person
  • Get Person History
  • Get Person Identities
  • Get Person Source Stats
  • Get Topic
  • Get Topic Groups
  • Get Topic History
  • Get Topic People
  • List Channels
  • List Companies
  • List Groups
  • List People
  • List and Search Topics

Changes 11

  • Add People to Company
  • Create Companies
  • Create People
  • Identify External Records
  • Merge Companies Irreversibly
  • Merge People Irreversibly
  • Merge Topics Irreversibly
  • Update Companies
  • Update People
  • Update Topic
  • Update Topics

Modem setup

  1. Pasting a Modem API key

    Create an API key in Modem, choose Modem in Connected apps and paste the key on the secure page.

  2. Choosing the actions

    Choose which of the 30 actions the agent may use. Start with lookups and add the ones that change Modem when you're ready.

  3. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

Get started

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