Retently for your voice agent

Retently is a customer experience management platform for gathering and analyzing customer feedback via surveys. It helps businesses improve retention by acting on real-time insights from their customers.

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Call 1800 570 693 to talk to the demo agent. Plans start at A$49 a month.

The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Available
Plan
Every plan, from Starter at A$49 a month
How it connects
With an API key. You create a key in Retently and paste it on a secure page in Connected apps.
What it reads
9 actions, such as get Campaigns, get Customer By ID and get Customers.
What it changes
6 actions, such as add Feedback Tags, add Feedback Topics and create or Update Customers.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 15. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

Retently actions

Reads 9

  • Get Campaigns
  • Get Customer By ID
  • Get Customers
  • Get Feedback
  • Get Feedback by ID
  • Get Latest Score
  • Get Outbox
  • Get Reports
  • Get Templates

Changes 4

  • Add Feedback Tags
  • Add Feedback Topics
  • Create or Update Customers
  • Send Transactional Survey

Deletes 2

  • Delete Customers
  • Unsubscribe Customers

Retently setup

  1. Pasting a Retently API key

    Create an API key in Retently, choose Retently in Connected apps and paste the key on the secure page.

  2. Choosing the actions

    Choose which of the 15 actions the agent may use. Start with lookups and add the ones that change Retently when you're ready.

  3. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

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Tell us what your callers ring about, and we build and test the agent for you.

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