Rootly for your voice agent
Rootly is an AI-powered incident management platform for automating response workflows and collaboration. It helps teams streamline incident handling, reduce downtime, and integrate with tools like Slack and PagerDuty.
Call 1800 570 693 to talk to the demo agent. Plans start at A$49 a month.
Integration record
- Status
- Available
- Plan
- Every plan, from Starter at A$49 a month
- How it connects
- With an API key. You create a key in Rootly and paste it on a secure page in Connected apps.
- What it reads
- 3 actions, such as get Action Item Details, get Incident Details and list Action Items.
- What it changes
- 3 actions, such as update Incident, delete Action Item and delete Incident.
- What starts an action
- The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
- Custom work
- You choose each action from its list of 6. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
- Checked
- Action list checked 14 November 2026. We haven't tested each action.
Rootly actions
Reads 3
- Get Action Item Details
- Get Incident Details
- List Action Items
Changes 1
- Update Incident
Deletes 2
- Delete Action Item
- Delete Incident
Rootly setup
Pasting a Rootly API key
Create an API key in Rootly, choose Rootly in Connected apps and paste the key on the secure page.
Choosing the actions
Choose which of the 6 actions the agent may use. Start with lookups and add the ones that change Rootly when you're ready.
Testing, then publishing
Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.
More integrations
Get started
Tell us what your callers ring about, and we build and test the agent for you.