Segment for your voice agent

Segment is a customer data platform that helps businesses collect, clean, and control their customer data. It empowers teams to unify analytics and personalize user experiences with reliable, centralized data.

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Call 1800 570 693 to talk to the demo agent. Plans start at A$49 a month.

The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Available
Plan
Every plan, from Starter at A$49 a month
How it connects
With an API key. You create a key in Segment and paste it on a secure page in Connected apps.
What it reads
5 actions, such as get Daily Per Source API Calls Usage, get Destination and list Connected Warehouses From Source.
What it changes
12 actions, such as add Labels to Source, alias and batch Segment Analytics Events.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 17. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

Segment actions

Reads 5

  • Get Daily Per Source API Calls Usage
  • Get Destination
  • List Connected Warehouses From Source
  • List Delivery Metrics Summary from Destination
  • List Schema Settings in Source

Changes 10

  • Add Labels to Source
  • Alias
  • Batch Segment Analytics Events
  • Group
  • Identify
  • Import Historical Data
  • Page View
  • Screen Event
  • Track Event
  • Update Source

Deletes 2

  • Delete Source
  • Remove Source Write Key

Segment setup

  1. Pasting a Segment API key

    Create an API key in Segment, choose Segment in Connected apps and paste the key on the secure page.

  2. Choosing the actions

    Choose which of the 17 actions the agent may use. Start with lookups and add the ones that change Segment when you're ready.

  3. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

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