sendgrid for your voice agent

SendGrid is a cloud-based platform for scalable, reliable email delivery. It makes sending transactional and marketing emails effortless and provides deep analytics for every campaign.

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Call 1800 570 693 to talk to the demo agent. Plans start at A$49 a month.

The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Available
Plan
Every plan, from Starter at A$49 a month
How it connects
With an API key. You create a key in sendgrid and paste it on a secure page in Connected apps.
What it reads
174 actions, such as domain warn list, get Email Activity CSV Download URL and export contacts.
What it changes
185 actions, such as activate template version, add a batch of ips to an ip pool and add an ip address to a pool.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 359. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

sendgrid actions

Reads 174

  • Domain warn list
  • Get Email Activity CSV Download URL
  • Export contacts
  • Export contacts status
  • Export single send stats
  • Get account offerings
  • Get a contact by id
  • Get a list of all ip addresses on your account
  • Get a list of all senders
  • Get a list of subusers assigned to an ip
  • Get all accounts
  • Get all automation stats
  • Get all available offerings
  • Get All Single Sends Categories
  • Get all existing exports
  • Get all field definitions
  • Get all ip pools that have associated ips
  • Get all sender identities
  • Get all single sends
  • Get all single sends stats
  • Get All SSO Certificates by Integration
  • Get all sso integrations
  • Get all verified senders
  • Get Account State
150 more
  • Get an SSO Certificate
  • Get an sso integration
  • Get a specific sender
  • Get a User's Account Information
  • Get User Profile
  • Get Automation Click Tracking Stats
  • Get automation stats by id
  • Get batched contacts by ids
  • Get bounce statistics by classification
  • Get Bulk Email Validation Job by ID
  • Get Contacts by Emails
  • Get contacts by identifiers
  • Get design
  • Get details for an ip address
  • Get details for an ip pool
  • Retrieve all suppression groups for an email address
  • Get engagement quality scores
  • Retrieve email statistics by country and state province
  • Get information on a single suppression group
  • Get Marketing Integration
  • Get ips assigned to an ip pool
  • Retrieve the warmup status for a specific ip address
  • Get list contact count
  • Get list of segments
  • Get Open Tracking Settings
  • Get Recipient Upload Status (Legacy)
  • Get remaining ips count
  • Get sample contacts
  • Get SendGrid Pre-built Design
  • Get signed event webhook's public key
  • Get single send by id
  • Get single send click tracking stats by id
  • Get single sends search
  • Get single send stats by id
  • Get subuser monthly stats
  • Get subusers engagement quality scores
  • Get suppression groups
  • Get teammate subuser access
  • Get the credits for a subuser
  • Get the default authentication
  • Get the settings for a single event webhook
  • Get total contact count
  • Retrieve a list of scopes for which this user has access
  • List all authenticated domains
  • List all subusers
  • List api keys
  • List Bulk Email Validation Jobs
  • List designs
  • Listintegration
  • List sendgrid pre built designs
  • List the authenticated domain associated with the given user
  • Retrieve a bounce
  • Retrieve a branded link
  • Retrieve access requests
  • Retrieve a count of recipients
  • Retrieve a custom field
  • Retrieve address whitelist mail settings
  • Retrieve a global suppression
  • Retrieve a list of currently allowed ips
  • Retrieve all alerts
  • Retrieve all assigned ips
  • Retrieve all blocks
  • Retrieve all bounces
  • Retrieve all branded links
  • Retrieve all campaigns
  • Retrieve all categories
  • Retrieve all custom fields
  • Retrieve all global suppressions
  • Retrieve all invalid emails
  • Retrieve all ip addresses
  • Retrieve all ip pools
  • Retrieve all ip pools an ip address belongs to
  • Retrieve All IPs Currently in Warmup
  • Retrieve all lists
  • Retrieve all mail settings
  • Retrieve all of your event webhooks
  • Retrieve all parse settings
  • Retrieve all pending teammates
  • Retrieve all recent access attempts
  • Retrieve all recipients on a list
  • Retrieve all reverse dns records
  • Retrieve all scheduled sends
  • Retrieve all spam reports
  • Retrieve all suppressions
  • Retrieve all suppressions for a suppression group
  • Retrieve all teammates
  • Retrieve all the ips in a specified pool
  • Retrieve an authenticated domain
  • Retrieve an existing api key
  • Retrieve a reverse DNS record
  • Retrieve a single campaign
  • Retrieve a single list
  • Retrieve a single transactional template
  • Retrieve a specific alert
  • Retrieve a specific allowed ip
  • Retrieve a specific block
  • Retrieve a specific invalid email
  • Retrieve a specific parse setting
  • Retrieve a specific spam report
  • Retrieve a specific transactional template version
  • Retrieve a subuser's branded link
  • Retrieve bounce classification totals
  • Retrieve bounce purge mail settings
  • Retrieve click track settings
  • Retrieve Current Enforced TLS Settings
  • Retrieve email statistics by browser
  • Retrieve email statistics by client type
  • Retrieve email statistics by device type
  • Retrieve email statistics by mailbox provider
  • Retrieve email statistics for categories
  • Retrieve email statistics for your subusers
  • Retrieve footer mail settings
  • Retrieve forward bounce mail settings
  • Retrieve forward spam mail settings
  • Retrieve global email statistics
  • Retrieve Google Analytics Settings
  • Retrieve legacy template mail settings
  • Retrieve monthly stats for all subusers
  • Retrieve paged transactional templates
  • Retrieve recipients
  • Retrieve recipients on a segment
  • Retrieve reserved fields
  • Retrieve scheduled send
  • Retrieve single segment endpoint
  • Retrieve specific teammate
  • Retrieve stats by a specific client type
  • Retrieve subscription tracking settings
  • Retrieve subuser reputations
  • Retrieve sums of email stats for each category
  • Retrieve the count of billable recipients (Legacy)
  • Retrieve the default branded link
  • Retrieve the lists that a recipient is on
  • Retrieve tracking settings
  • Retrieve User's Authenticated Domains
  • Retrieve your account email address
  • Retrieve your credit balance
  • Retrieve your username
  • Returns a list of all partner settings
  • Search contacts
  • Search for suppressions within a group
  • Search recipients
  • Test an Event Webhook's Settings
  • Validate a batch ID
  • Validate a branded link
  • Validate a domain authentication
  • Validate an email
  • Validate a reverse dns record
  • Verify sender request
  • View a sender identity
  • View scheduled time of a campaign

Changes 130

  • Activate template version
  • Add a batch of ips to an ip pool
  • Add an ip address to a pool
  • Add an ip to an authenticated domain
  • Add a twilio sendgrid ip address
  • Add ips
  • Add one or more ips to the allow list
  • Add or update a contact
  • Add suppressions to a suppression group
  • Add recipient addresses to the global suppression group
  • Approve access request
  • Assign a batch of subusers to an ip
  • Associate a branded link with a subuser
  • Associate an authenticated domain with a given user
  • Authenticate a domain
  • Authenticate an account with single sign on
  • Bind authenticated domains to user
  • Completed steps
  • Create a batch id
  • Create a branded link
  • Create a campaign
  • Create a custom field
  • Create a list
  • Create an account
106 more
  • Create a new alert
  • Create a new event webhook
  • Create a new suppression group
  • Create a new transactional template version
  • Create an ip pool
  • Create an ip pool with a name and ip assignments
  • Create an sso certificate
  • Create an sso integration
  • Create an sso teammate
  • Create a parse setting
  • Create api keys
  • Create a segment
  • Create a sender
  • Create a sender identity
  • Create a transactional template
  • Create custom field definition
  • Create design
  • Create Marketing Integration
  • Create list
  • Create segment
  • Create single send
  • Create subuser
  • Create verified sender request
  • Deny access request
  • Disassociate a branded link from a subuser
  • Duplicate a transactional template
  • Duplicate design
  • Duplicate sendgrid pre built design
  • Duplicate Single Send
  • Edit an SSO Teammate
  • Edit a transactional template
  • Edit a transactional template version
  • Edit verified sender
  • Email dns records to a co worker
  • Enable disable a subuser
  • Enable disable website access for a subuser
  • Filter all messages
  • Filter messages by message id
  • Import contacts
  • Import contacts status
  • Invite teammate
  • Manually refresh a segment
  • Request Presigned URL for Bulk Email Validation
  • Rename an ip pool
  • Request csv
  • Resend a sender verification
  • Resend sender identity verification
  • Resend teammate invite
  • Resend verified sender request
  • Retrieves inbound parse webhook statistics
  • Schedule a campaign
  • Schedule single send
  • Send a campaign
  • Send a test marketing email
  • Send email with twilio sendgrid
  • Set up reverse dns
  • Start warming up an ip address
  • Stop warming up an ip address
  • Sum email stats for subusers
  • Toggle signature verification for a single event webhook by id
  • Unlink subuser domain
  • Unschedule a scheduled campaign
  • Update a branded link
  • Update a campaign
  • Update account offerings
  • Update address whitelist mail settings
  • Update a list
  • Update Account State
  • Update an alert
  • Update an authenticated domain
  • Update an IP Pool Name
  • Update an SSO Integration
  • Update a parse setting
  • Update API Key Name
  • Update api key name and scopes
  • Update a scheduled campaign
  • Update a scheduled send
  • Update a segment
  • Update a sender
  • Update a sender identity
  • Update a single event webhook by id
  • Update a suppression group
  • Update a User's Profile
  • Update bounce purge mail settings
  • Update click tracking settings
  • Update custom field definition
  • Update design
  • Update details for an ip address
  • Update enforced tls settings
  • Update footer mail settings
  • Update forward bounce mail settings
  • Update forward spam mail settings
  • Update Google Analytics Settings
  • Update Marketing Integration
  • Update list
  • Update open tracking settings
  • Update single send
  • Update SSO Certificate
  • Update subscription tracking settings
  • Update Teammate's Permissions
  • Update template mail settings
  • Update the credits for a subuser
  • Update the remaining credits for a subuser
  • Update your account email address
  • Update your password
  • Update your username

Deletes 55

  • Bulk delete single sends
  • Cancel or pause a scheduled send
  • Delete a batch of ips from an ip pool
  • Delete a batch of subusers from an ip
  • Delete a bounce
  • Delete a branded link
  • Delete a campaign
  • Delete a contact identifier
  • Delete a custom field
  • Delete a global suppression
  • Delete an account
  • Delete an alert
  • Delete an authenticated domain
  • Delete an IP Pool
  • Delete an SSO Certificate
  • Delete an SSO Integration
  • Delete a parse setting
  • Delete api keys
  • Delete a reverse dns record
  • Delete a segment
  • Delete a sender
  • Delete a sender identity
  • Delete a single event webhook by id
  • Delete a specific block
31 more
  • Delete a specific invalid email
  • Delete a specific spam report
  • Delete a subuser
  • Delete a suppression from a suppression group
  • Delete a suppression group
  • Delete a template
  • Delete a transactional template version
  • Delete blocks
  • Delete bounces
  • Bulk Delete Integrations
  • Delete a cancellation or pause from a scheduled send
  • Delete contacts
  • Delete custom field definition
  • Delete design
  • Delete invalid emails
  • Delete ip pool
  • Delete pending teammate
  • Delete single send by id
  • Delete single send schedule
  • Delete spam reports
  • Delete teammate
  • Delete verified sender
  • Erase recipients email data
  • Remove an ip address from a pool
  • Remove an ip from an authenticated domain
  • Remove a specific ip from the allowed list
  • Remove contacts from a list
  • Remove list and optional contacts
  • Remove one or more ips from the allow list
  • Remove segment without affecting contacts
  • Disassociate an authenticated domain from a given user

sendgrid setup

  1. Pasting a sendgrid API key

    Create an API key in sendgrid, choose sendgrid in Connected apps and paste the key on the secure page.

  2. Choosing the actions

    Choose which of the 359 actions the agent may use. Start with lookups and add the ones that change sendgrid when you're ready.

  3. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

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