Twilio for your voice agent

Your voice agent can send a text in Twilio on every plan. It connects with an API key.

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Call 1800 570 693 to talk to the demo agent. Plans start at A$49 a month.

Integration record

Status: Available
Plan: Every plan, from Starter at A$49 a month
How it connects: With an API key. You create a key in Twilio and paste it on a secure page in Connected apps.
What it reads: Nothing: its actions only send or change things.
What it changes: Send a text and delete text history.
What starts an action: The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on. Switched on when you connect: send a text.
Custom work: None for the actions listed here. Anything they don't cover needs a custom API tool on Scale, or a Concierge build.
Checked: Ready-made actions added 10 November 2026. Action list checked 14 November 2026.

Ready-made actions

Send a textText the caller a confirmation or a link.On when connected
Delete text historyDelete sent and received texts.Off until you switch it on

Twilio actions

Fetch Configuration
Fetch Configuration Address
Fetch Configuration Webhook
Fetch Conversation
Fetch Conversation Message
Fetch Conversation Message Receipt
Fetch Conversation Participant
Fetch Conversation Scoped Webhook
Fetch Credential
Fetch Role
Fetch Service
Fetch Service Binding
Fetch Service Configuration
Fetch Service Conversation
Fetch Service Conversation Message
Fetch Service Conversation Message Receipt
Fetch Service Conversation Participant
Fetch Service Conversation Scoped Webhook
Fetch Service Notification
Fetch Service Role
Fetch Service User
Fetch Service User Conversation
Fetch Service Webhook Configuration
Fetch User

218 more

Fetch User Conversation
List Configuration Address
List Conversation
List Conversation Message
List Conversation Message Receipt
List Conversation Participant
List Conversation Scoped Webhook
List Credential
List Participant Conversation
List Role
List Service
List Service Binding
List Service Conversation
List Service Conversation Message
List Service Conversation Message Receipt
List Service Conversation Participant
List Service Conversation Scoped Webhook
List Service Participant Conversation
List Service Role
List Service User
List Service User Conversation
List User
List User Conversation
Fetch Account
Fetch Address
Fetch Application
Fetch Authorized Connect App
Fetch Available Phone Number Country
Fetch Balance
Fetch Call
Fetch Call Notification
Fetch Call Recording
Fetch Conference
Fetch Conference Recording
Fetch Connect App
Fetch Incoming Phone Number
Fetch Incoming Phone Number Assigned Add On
Fetch Incoming Phone Number Assigned Add On Extension
Fetch Key
Fetch Media
Fetch Member
Fetch Message
Fetch Notification
Fetch Outgoing Caller Id
Fetch Participant
Fetch Queue
Fetch Recording
Fetch Recording Add On Result
Fetch Recording Add On Result Payload
Fetch Recording Add On Result Payload Data
Fetch Recording Transcription
Fetch Short Code
Fetch Signing Key
Fetch Sip Auth Calls Credential List Mapping
Fetch Sip Auth Calls Ip Access Control List Mapping
Fetch Sip Auth Registrations Credential List Mapping
Fetch Sip Credential
Fetch Sip Credential List
Fetch Sip Credential List Mapping
Fetch Sip Domain
Fetch Sip Ip Access Control List
Fetch Sip Ip Access Control List Mapping
Fetch Sip Ip Address
Fetch Transcription
Fetch Usage Trigger
List Account
List Address
List Application
List Authorized Connect App
List Available Phone Number Country
List Available Phone Number Local
List Available Phone Number Mobile
List Available Phone Number National
List Available Phone Number Shared Cost
List Available Phone Number Toll Free
List Available Phone Number Voip
List Call
List Call Event
List Call Notification
List Call Recording
List Conference
List Conference Recording
List Connect App
List Dependent Phone Number
List Incoming Phone Number
List Incoming Phone Number Assigned Add On
List Incoming Phone Number Assigned Add On Extension
List Incoming Phone Number Local
List Incoming Phone Number Mobile
List Incoming Phone Number Toll Free
List Key
List Media
List Member
List Message
List Outgoing Caller Id
List Participant
List Queue
List Recording
List Recording Add On Result
List Recording Add On Result Payload
List Recording Transcription
List Short Code
List Signing Key
List Sip Auth Calls Credential List Mapping
List Sip Auth Calls Ip Access Control List Mapping
List Sip Auth Registrations Credential List Mapping
List Sip Credential
List Sip Credential List
List Sip Credential List Mapping
List Sip Domain
List Sip Ip Access Control List
List Sip Ip Access Control List Mapping
List Sip Ip Address
List Transcription
List Usage Record
List Usage Record All Time
List Usage Record Daily
List Usage Record Last Month
List Usage Record Monthly
List Usage Record This Month
List Usage Record Today
List Usage Record Yearly
List Usage Record Yesterday
List Usage Trigger
Fetch Alpha Sender
Fetch Brand Registrations
Fetch Brand Vetting
Fetch Channel Sender
Fetch Deactivation
Fetch Destination Alpha Sender
Fetch Domain Cert V4
Fetch Domain Config
Fetch Domain Config Messaging Service
Fetch Domain Dns Validation
Fetch Linkshortening Messaging Service Domain Association
Fetch Phone Number
Fetch Tollfree Verification
Fetch Us App To Person
Fetch Us App To Person Usecase
Fetch Usecase
List Alpha Sender
List Brand Registrations
List Brand Vetting
List Channel Sender
List Destination Alpha Sender
List Phone Number
List Tollfree Verification
List Us App To Person
Fetch Bulk Eligibility
Fetch Porting Portability
Fetch Porting Port In
Fetch Porting Port In Phone Number
Fetch Porting Webhook Configuration Fetch
List Port In Requests
List Signing Request Configuration
Fetch Execution
Fetch Execution Context
Fetch Execution Step
Fetch Execution Step Context
Fetch Flow
Fetch Flow Revision
Fetch Test User
List Execution
List Execution Step
List Flow
List Flow Revision
Create Access Token
Create Bucket
Create Challenge
Create Challenge Passkeys
Create Entity
Create Messaging Configuration
Create New Factor
Create New Factor Passkey
Create Notification
Create Rate Limit
Create Safelist
Create Verification
Create Verification Check
Create Webhook
Delete Bucket
Delete Entity
Delete Factor
Delete Messaging Configuration
Delete Rate Limit
Delete Safelist
Delete Webhook
Fetch Access Token
Fetch Bucket
Fetch Challenge
Fetch Entity
Fetch Factor
Fetch Form
Fetch Messaging Configuration
Fetch Rate Limit
Fetch Safelist
Fetch Verification
Fetch Verification Attempt
Fetch Verification Attempts Summary
Fetch Webhook
List Bucket
List Challenge
List Entity
List Factor
List Messaging Configuration
List Rate Limit
List Verification Attempt
List Verification Template
List Webhook
Update Bucket
Update Challenge
Update Challenge Passkeys
Update Factor
Update Messaging Configuration
Update Passkeys Factor
Update Rate Limit
Update Verification
Update Webhook

Changes 136

Create Configuration Address
Create Conversation
Create Conversation Message
Create Conversation Participant
Create Conversation Scoped Webhook
Create Conversation With Participants
Create Credential
Create Role
Create Service
Create Service Conversation
Create Service Conversation Message
Create Service Conversation Participant
Create Service Conversation Scoped Webhook
Create Service Conversation With Participants
Create Service Role
Create Service User
Create User
Update Configuration
Update Configuration Address
Update Configuration Webhook
Update Conversation
Update Conversation Message
Update Conversation Participant
Update Conversation Scoped Webhook

112 more

Update Credential
Update Role
Update Service Configuration
Update Service Conversation
Update Service Conversation Message
Update Service Conversation Participant
Update Service Conversation Scoped Webhook
Update Service Notification
Update Service Role
Update Service User
Update Service User Conversation
Update Service Webhook Configuration
Update User
Update User Conversation
Create Account
Create Address
Create Application
Create Call
Create Call Recording
Create Incoming Phone Number
Create Incoming Phone Number Assigned Add On
Create Incoming Phone Number Local
Create Incoming Phone Number Mobile
Create Incoming Phone Number Toll Free
Create Message
Create Message Feedback
Create New Key
Create New Signing Key
Create Participant
Create Payments
Create Queue
Create Realtime Transcription
Create Sip Auth Calls Credential List Mapping
Create Sip Auth Calls Ip Access Control List Mapping
Create Sip Auth Registrations Credential List Mapping
Create Sip Credential
Create Sip Credential List
Create Sip Credential List Mapping
Create Sip Domain
Create Sip Ip Access Control List
Create Sip Ip Access Control List Mapping
Create Sip Ip Address
Create Siprec
Create Stream
Create Token
Create Usage Trigger
Create User Defined Message
Create User Defined Message Subscription
Create Validation Request
Create Alpha Sender
Create Brand Registration Otp
Create Brand Registrations
Create Brand Vetting
Create Channel Sender
Create Destination Alpha Sender
Create External Campaign
Create Linkshortening Messaging Service
Create Phone Number
Create Short Code
Create Tollfree Verification
Create Us App To Person
Update Brand Registrations
Update Domain Cert V4
Update Domain Config
Update Request Managed Cert
Update Service
Update Tollfree Verification
Update Us App To Person
Create Bulk Eligibility
Create Eligibility
Create Porting Port In
Create Porting Webhook Configuration
Create Sender Id Registration
Create Sender Id Registration Embedded Session
Create Signing Request Configuration
Create Sms Verification
Create Sms Verification Check
Create Voice Verification
Send SMS
Create Execution
Create Flow
Update Execution
Update Flow
Update Flow Validate
Update Test User
Update Account
Update Address
Update Application
Update Call
Update Call Recording
Update Conference
Update Conference Recording
Update Connect App
Update Incoming Phone Number
Update Key
Update Member
Update Message
Update Outgoing Caller Id
Update Participant
Update Payments
Update Queue
Update Realtime Transcription
Update Short Code
Update Signing Key
Update Sip Credential
Update Sip Credential List
Update Sip Domain
Update Sip Ip Access Control List
Update Sip Ip Address
Update Siprec
Update Stream
Update Usage Trigger

Deletes 63

Delete Configuration Address
Delete Conversation
Delete Conversation Message
Delete Conversation Participant
Delete Conversation Scoped Webhook
Delete Credential
Delete Role
Delete Service
Delete Service Binding
Delete Service Conversation
Delete Service Conversation Message
Delete Service Conversation Participant
Delete Service Conversation Scoped Webhook
Delete Service Role
Delete Service User
Delete Service User Conversation
Delete User
Delete User Conversation
Delete Address
Delete Application
Delete Call
Delete Call Recording
Delete Conference Recording
Delete Incoming Phone Number

39 more

Delete Incoming Phone Number Assigned Add On
Delete Key
Delete Media
Delete Message
Delete Outgoing Caller Id
Delete Participant
Delete Queue
Delete Recording
Delete Recording Add On Result
Delete Recording Add On Result Payload
Delete Recording Transcription
Delete Signing Key
Delete Sip Auth Calls Credential List Mapping
Delete Sip Auth Calls Ip Access Control List Mapping
Delete Sip Auth Registrations Credential List Mapping
Delete Sip Credential
Delete Sip Credential List
Delete Sip Credential List Mapping
Delete Sip Domain
Delete Sip Ip Access Control List
Delete Sip Ip Access Control List Mapping
Delete Sip Ip Address
Delete Transcription
Delete Usage Trigger
Delete User Defined Message Subscription
Delete Alpha Sender
Delete Channel Sender
Delete Destination Alpha Sender
Delete Domain Cert V4
Delete Linkshortening Messaging Service
Delete Phone Number
Delete Short Code
Delete Tollfree Verification
Delete Us App To Person
Delete Porting Port In
Delete Porting Port In Phone Number
Delete Porting Webhook Configuration Delete
Delete Execution
Delete Flow

Twilio setup

Pasting a Twilio API key
Create an API key in Twilio, choose Twilio in Connected apps and paste the key on the secure page.
Choosing the actions
The ready-made actions start in their default state. Switch any of them on or off for each agent.
Testing, then publishing
Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.