UniFi for your voice agent

UniFi is Ubiquiti's network management platform for sites, devices, and connectivity. It helps teams track inventory, internet health, and SD-WAN status in one place.

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The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Available
Plan
Every plan, from Starter at A$49 a month
How it connects
With an API key. You create a key in UniFi and paste it on a secure page in Connected apps.
What it reads
9 actions, such as get Host, get ISP Metrics and get SD-WAN Config.
What it changes
Nothing: its actions only read.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 9. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

UniFi actions

Reads 9

  • Get Host
  • Get ISP Metrics
  • Get SD-WAN Config
  • Get SD-WAN Config Status
  • List Devices
  • List Hosts
  • List SD-WAN Configs
  • List Sites
  • Query ISP Metrics

UniFi setup

  1. Pasting a UniFi API key

    Create an API key in UniFi, choose UniFi in Connected apps and paste the key on the secure page.

  2. Choosing the actions

    Choose which of the 9 actions the agent may use. Start with lookups and add the ones that change UniFi when you're ready.

  3. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

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