Voiceflow for your voice agent

Voiceflow is a platform for building, deploying, testing, and analyzing conversational AI agents. Use it to design voice and chat experiences with visual flows and real-time analytics.

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The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Available
Plan
Every plan, from Starter at A$49 a month
How it connects
With an API key. You create a key in Voiceflow and paste it on a secure page in Connected apps.
What it reads
13 actions, such as export Environment, get Agent Configuration and get Conversation State.
What it changes
7 actions, such as create Variable, import Knowledge Document from URL and publish Environment.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 20. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

Voiceflow actions

Reads 13

  • Export Environment
  • Get Agent Configuration
  • Get Conversation State
  • Get Transcript
  • List Agent Components
  • List Environments
  • List Knowledge Documents
  • List Projects
  • List Variables
  • List Workspaces
  • Query Knowledge Base
  • Query Project Analytics
  • Search Transcripts

Changes 6

  • Create Variable
  • Import Knowledge Document from URL
  • Publish Environment
  • Send Conversation Message
  • Update Conversation Variables
  • Update Variable

Deletes 1

  • Delete Variable

Voiceflow setup

  1. Pasting a Voiceflow API key

    Create an API key in Voiceflow, choose Voiceflow in Connected apps and paste the key on the secure page.

  2. Choosing the actions

    Choose which of the 20 actions the agent may use. Start with lookups and add the ones that change Voiceflow when you're ready.

  3. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

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