Aircall for your voice agent

Aircall is a cloud-based phone and call-center platform for business communications. It centralizes calls, contacts, teams, numbers, and tags in one place.

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The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Available
Plan
Every plan, from Starter at A$49 a month
How it connects
With an API key. You create a key in Aircall and paste it on a secure page in Connected apps.
What it reads
21 actions, such as get Call, get Company and get Contact.
What it changes
27 actions, such as add Contact Method, add User to Team and add Comment to Call.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 48. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

Aircall actions

Reads 21

  • Get Call
  • Get Company
  • Get Contact
  • Get Number
  • Get Number Registration Status
  • Get Tag
  • Get Team
  • Get User
  • Get User Availability
  • Get Webhook
  • List Calls
  • List Contacts
  • List Numbers
  • List Tags
  • List Teams
  • List User Numbers (V2)
  • List Users
  • List Users Availability
  • List Webhooks
  • Search Calls
  • Search Contacts

Changes 19

  • Add Contact Method
  • Add User to Team
  • Add Comment to Call
  • Create Contact
  • Create Tag
  • Create Team
  • Create User
  • Create Webhook
  • Publish Call Insight Card
  • Set Call Recording State
  • Start Outbound Call
  • Tag Call
  • Transfer Call
  • Update Contact
  • Update Contact Method
  • Update Number
  • Update Tag
  • Update User
  • Update Webhook

Deletes 8

  • Delete Call Media
  • Delete Contact
  • Delete Contact Method
  • Delete Tag
  • Delete Team
  • Delete User
  • Delete Webhook
  • Remove User from Team

Aircall setup

  1. Pasting a Aircall API key

    Create an API key in Aircall, choose Aircall in Connected apps and paste the key on the secure page.

  2. Choosing the actions

    Choose which of the 48 actions the agent may use. Start with lookups and add the ones that change Aircall when you're ready.

  3. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

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