Callback24 for your voice agent

Callback24 is a telephony API for managing phone calls, users, services, and routing groups. It centralizes call control and routing to automate voice workflows and operations.

Get startedAll integrations

Call 1800 570 693 to talk to the demo agent. Plans start at A$49 a month.

The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Available
Plan
Every plan, from Starter at A$49 a month
How it connects
With an API key. You create a key in Callback24 and paste it on a secure page in Connected apps.
What it reads
10 actions, such as get Current User, get Group and get Phone Call.
What it changes
17 actions, such as assign User to Service, batch Assign Users to Service and create Group.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 27. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

Callback24 actions

Reads 10

  • Get Current User
  • Get Group
  • Get Phone Call
  • Get Phone Call Recording
  • Get Service
  • Get User
  • List Groups
  • List Phone Calls
  • List Services
  • List Users

Changes 11

  • Assign User to Service
  • Batch Assign Users to Service
  • Create Group
  • Create Phone Call
  • Create Service
  • Create User
  • Update Group
  • Update Phone Call
  • Update Phone Call Status
  • Update Service
  • Update User

Deletes 6

  • Batch Remove Users from Service
  • Cancel Upcoming Phone Calls
  • Delete Group
  • Delete Service
  • Delete User
  • Remove User from Service

Callback24 setup

  1. Pasting a Callback24 API key

    Create an API key in Callback24, choose Callback24 in Connected apps and paste the key on the secure page.

  2. Choosing the actions

    Choose which of the 27 actions the agent may use. Start with lookups and add the ones that change Callback24 when you're ready.

  3. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

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