BSC Designer for your voice agent

BSC Designer is a strategy execution platform for balanced scorecards, KPIs, dashboards, and strategy maps. It helps teams turn goals into measurable performance plans they can track over time.

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Call 1800 570 693 to talk to the demo agent. Plans start at A$49 a month.

The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Available
Plan
Every plan, from Starter at A$49 a month
How it connects
With an API key. You create a key in BSC Designer and paste it on a secure page in Connected apps.
What it reads
7 actions, such as download Excel Report, get Document and get Grouped Indicator Values.
What it changes
3 actions, such as balance Scorecard Weights, set Indicator Values and update Indicator.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 10. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

BSC Designer actions

Reads 7

  • Download Excel Report
  • Get Document
  • Get Grouped Indicator Values
  • Get Indicator Value
  • Get Scorecard Item
  • List Documents
  • List Scorecard Items

Changes 3

  • Balance Scorecard Weights
  • Set Indicator Values
  • Update Indicator

BSC Designer setup

  1. Pasting a BSC Designer API key

    Create an API key in BSC Designer, choose BSC Designer in Connected apps and paste the key on the secure page.

  2. Choosing the actions

    Choose which of the 10 actions the agent may use. Start with lookups and add the ones that change BSC Designer when you're ready.

  3. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

Get started

Tell us what your callers ring about, and we build and test the agent for you.

Get startedSee it answer a call