Charla for your voice agent

Charla is a live chat and AI customer-support platform for property teams. It helps manage guest conversations, property contacts, and support knowledge.

Get startedAll integrations

Call 1800 570 693 to talk to the demo agent. Plans start at A$49 a month.

The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Available
Plan
Every plan, from Starter at A$49 a month
How it connects
With an API key. You create a key in Charla and paste it on a secure page in Connected apps.
What it reads
6 actions, such as get Contact, get Knowledge Base Article and list Contacts.
What it changes
3 actions, such as create Knowledge Base Article, update Knowledge Base Article and delete Knowledge Base Article.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 9. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

Charla actions

Reads 6

  • Get Contact
  • Get Knowledge Base Article
  • List Contacts
  • List Conversations
  • List Knowledge Base Articles
  • List Knowledge Base Categories

Changes 2

  • Create Knowledge Base Article
  • Update Knowledge Base Article

Deletes 1

  • Delete Knowledge Base Article

Charla setup

  1. Pasting a Charla API key

    Create an API key in Charla, choose Charla in Connected apps and paste the key on the secure page.

  2. Choosing the actions

    Choose which of the 9 actions the agent may use. Start with lookups and add the ones that change Charla when you're ready.

  3. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

Get started

Tell us what your callers ring about, and we build and test the agent for you.

Get startedSee it answer a call