Crisp for your voice agent

Crisp is a customer messaging platform for live chat, contacts, helpdesk, and campaigns. It helps support teams manage customer conversations from one shared workspace.

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The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Available
Plan
Every plan, from Starter at A$49 a month
How it connects
With an API key. You create a key in Crisp and paste it on a secure page in Connected apps.
What it reads
7 actions, such as get Conversation, get People Profile and list Conversation Messages.
What it changes
5 actions, such as assign Conversation, move Conversation to Inbox and send Conversation Message.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 12. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

Crisp actions

Reads 7

  • Get Conversation
  • Get People Profile
  • List Conversation Messages
  • List Conversations
  • List Inboxes
  • List Operators
  • List People Profiles

Changes 5

  • Assign Conversation
  • Move Conversation to Inbox
  • Send Conversation Message
  • Update Conversation Meta
  • Update Conversation State

Crisp setup

  1. Pasting a Crisp API key

    Create an API key in Crisp, choose Crisp in Connected apps and paste the key on the secure page.

  2. Choosing the actions

    Choose which of the 12 actions the agent may use. Start with lookups and add the ones that change Crisp when you're ready.

  3. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

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