Delighted for your voice agent

Delighted is a customer feedback platform based on the Net Promoter System®. It helps you quickly gather, track, and act on customer sentiment.

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Call 1800 570 693 to talk to the demo agent. Plans start at A$49 a month.

The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Available
Plan
Every plan, from Starter at A$49 a month
How it connects
With an API key. You create a key in Delighted and paste it on a secure page in Connected apps.
What it reads
7 actions, such as get Autopilot Email Configuration, get Autopilot SMS Configuration and list Autopilot SMS Memberships.
What it changes
6 actions, such as add Person to Autopilot Email, add Person to Autopilot SMS and create or Update Person.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 13. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

Delighted actions

Reads 7

  • Get Autopilot Email Configuration
  • Get Autopilot SMS Configuration
  • List Autopilot SMS Memberships
  • List Bounced People
  • List People
  • List Survey Responses
  • List Unsubscribed People

Changes 3

  • Add Person to Autopilot Email
  • Add Person to Autopilot SMS
  • Create or Update Person

Deletes 3

  • Delete Pending Survey Requests
  • Delete Person
  • Unsubscribe Person

Delighted setup

  1. Pasting a Delighted API key

    Create an API key in Delighted, choose Delighted in Connected apps and paste the key on the secure page.

  2. Choosing the actions

    Choose which of the 13 actions the agent may use. Start with lookups and add the ones that change Delighted when you're ready.

  3. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

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Tell us what your callers ring about, and we build and test the agent for you.

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