CommCare for your voice agent

CommCare is a mobile data collection and case management platform for health and social programs. It helps organizations digitally track cases and collect field data efficiently.

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The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.The app's Connected apps page: what agents do with each app, such as booking appointments, knowing who is calling and sending emails, and whether each one is working.

Integration record

Status
Available
Plan
Every plan, from Starter at A$49 a month
How it connects
With an API key. You create a key in CommCare and paste it on a secure page in Connected apps.
What it reads
1 actions, such as list Reports.
What it changes
5 actions, such as create Lookup Table, create Web User Invitation and single Sign On.
What starts an action
The agent runs an action during a call or chat when the conversation needs it. It only runs the actions you switch on.
Custom work
You choose each action from its list of 6. Anything the list doesn't cover needs a custom API tool on Scale, or a Concierge build.
Checked
Action list checked 14 November 2026. We haven't tested each action.

CommCare actions

Reads 1

  • List Reports

Changes 5

  • Create Lookup Table
  • Create Web User Invitation
  • Single Sign On
  • Submit Form ODK Compatible
  • Submit Form to Application

CommCare setup

  1. Pasting a CommCare API key

    Create an API key in CommCare, choose CommCare in Connected apps and paste the key on the secure page.

  2. Choosing the actions

    Choose which of the 6 actions the agent may use. Start with lookups and add the ones that change CommCare when you're ready.

  3. Testing, then publishing

    Watch the agent use the live app in the browser tester, then publish. Voice and text agents share the connection.

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